Operational Use evaluation of IT investments: An investigation into potential benefits

A Review on Methods for the Assessment of Information System Projects

“…Al-Yaseen et al [3] conduct a study in order to understand issues related to IT evaluation after project completion and suggest the usage of operational use (OU) evaluation for assessing deviations from IT investment plans. OU evaluation is based on criteria from system completion, system information, system impact, and other criteria domains; and compromises direct, indirect and hidden costs, tangible and intangible benefi ts, and performance and security aspects of technology.…”

A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments

“…Literature justifies this empirical need (Serafeimidis & Smithson, 1999). It was reported that ex-post evaluation and especially regular operational use assessments are far less common in enterprises than ex-ante evaluations, but if applied are of clear value to the organization (Hussein Al-Yaseen, Eldabi, Lees, & Paul, 2006). The desire to let results flow from one stage into the next stage of evaluation was already mentioned but with each evaluation stage working with its own targets.…”

Unraveling equivocality in evaluation of information systems projects

“…There is a discrepancy between the research on evaluation and the practice of evaluation; especially, as only a few studies have focused on the evaluation of on-going projects (Al-Yaseen et al 2006;Bernroider et al 2013;Song and Letch 2012). We link the continuation decisions of IS/IT projects to project evaluations since these events are carried out to justify the choices of action, and thus the resulting decisions (Gunasekaran et al 2006;Seddon et al 2002).…”

“…Ballantine and Stray (1998) consider appraisal and evaluation as part of the decisionmaking process and stress that the term 'evaluation' is often used in studies to denote the potentially different times or multiple points of evaluation. Regarding the multiple points of evaluation, Farbey et al (1999), further echoed by Al-Yaseen et al (2006), state that information systems and information technology evaluation is "a process, or group of parallel processes, which take place at different points in time or continuously, for searching and for making explicit, quantitatively or qualitatively, all the impacts of an IT project and the programme and strategy of which it is a part" (p. 190).…”