AbstractCo-creation has mostly been studied in the context of a single firm and in dyadic relationships, but much less in environments with multiple parties. In this article, we focus on open IT-based co-creation -a phenomenon at the intersection of co-creation, open innovation, and platform literature -and the organizational capabilities required to get the most out of it. We do this by investigating the revelatory case of a public employment service that opened internal IT services through co-creation with …
scite is a Brooklyn-based startup that helps researchers better discover and evaluate scientific articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by researchers from dozens of countries and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.