Older People and the Use of Mobile Phones: An Interview Study

Abstract

Ageing populations are turning to technology in greater numbers than ever. New technology is being designed to help older people live independently for longer. Despite the usefulness of mobile phones especially older people, the current problems with its complex features and interface designs have intimidated some older people users from using the device. The authors wished to explore exposure to the real-world technology needs of older people by evaluating the mobile phones use among them. Although numerous studies have been reported on the various benefits of interviewing in HumanComputer Interaction (HCI) research, little is known about preparatory interviewing in engaging with ageing population. The purpose of this study was to explore the interviewing technique in eliciting requirements from older people. A qualitative approach and semi-structured interviews were used with a sample size of seven Malaysian elders. This paper reports interview experience with the older people. The results suggest that the interviewing guidelines are recommended to be applied in the future research on HCI and older people.

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“…Indeed, there are suggested that many older people are more comfortable using simpler designs [9], [10]. The design and development of ICT product must support the elderly end users, especially to overcome their feelings of fears and enable them to accept technological aids and mobile devices in their lives [11]. Mobile apps with simple design attract users as they do not require complex interactions.…”

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“…Indeed, there are suggested that many older people are more comfortable using simpler designs [9], [10]. The design and development of ICT product must support the elderly end users, especially to overcome their feelings of fears and enable them to accept technological aids and mobile devices in their lives [11]. Mobile apps with simple design attract users as they do not require complex interactions.…”