Aims: To identify characteristics of older adults who contact first responders after a fall, understand experiences of fallers and first responders regarding fall incidents, and explore strategies for fall prevention education and intervention. Method: In this mixed-methods study 471 fall incident reports were quantitatively analyzed for demographic and fall incident information, and qualitative data were collected and analyzed from focus groups and telephone interviews with older adult fallers and first responders. Results: The majority of fallers were female (62%), the average age was 81, and nearly half (47%) were alone during the fall incident. Polypharmacy was present for a majority of the older adult fallers, with 47% taking five or more medications. Mechanical (57%) and medical (29%) factors were primary contributors to falls. Fallers reported feeling increased vulnerability, depression, frustration, and self-blame after falling. First responders reported challenges communicating with older adult fallers and with care facility staff when assisting residents who had fallen. Conclusions: Older adults who fall may benefit from services and supports from first responders and health professionals to help reduce fall risk and maintain independence despite falling. ). Acknowledgements: The authors would like to thank Dominican University of California and the Department of Occupational Therapy for their commitment to academic research. We would also like to acknowledge the Novato Fire Protection District for their collaboration and support throughout this research process. We would like to especially thank Ted Peterson, the Battalion Chief, for his guidance and commitment to this study. Additionally, we acknowledge Patricia Reyes, the evaluation consultant, for her feedback and suggestions regarding our methodology. Lastly, we are very grateful for the time, energy, and unique perspectives our participants offered in order to make this study a possibility.