Nurse's Perception of Patient Safety Culture in an Effort to Improve Service Quality in the Operating Room of Riau Province Hospital

Abstract

The aim of the study is to find out Nurse's perception of patient safety culture in an effort to improve service quality. This study uses qualitative research methods with a phenomenological approach. The result of the study is obtained that the informants assume that the socialization carried out by the hospital in the context of increasing knowledge related to patient safety is not effective. Education and training for patient safety is carried out continuously to increase knowledge, improve and maintain staff competence. While the socialization carried out by the hospital did not have much influence to increase the informant's knowledge related to patient safety.

Literatur review: mutu pelayanan keselamatan pasien di rumah sakit

“…Dalam penelitian (Yulisnawati et al, 2020) Hasil penelitian diperoleh bahwa persepsi perawat terkait sosialisasi yang dilakukan oleh rumah sakit dalam rangka meningkatkan pengetahuan terkait keselamatan pasien belum efektif. Pendidikan dan pelatihan keselamatan pasien dilakukan secara berkesinambungan untuk meningkatkan pengetahuan dan mempertahankan kompetensi staf.…”

Application of Patient Safety Targets in Hospital: A Literature Review

“…Communication is an important liaison strategy in care because it connects different boundaries (Debono, Robertson, & Travaglia, 2019). Effective communication is one of the targets of patient safety where there is open communication between management, nurses, and patients (Yulisnawati, Zulfendri, & Siti Saidah Nasution, 2020). The overall SBAR technique has been shown to improve communication between nurses and reduce time in shift reporting.…”

The Relationship between Shift Work and Occupational Fatigue on Nurses Working on the Pediatrics and Internal Wards of Muhammadiyah Palembang Hospital

“…This kind of knowledge should be socialized continuously by the employer or, in this case, the hospital. Even if the nurse who got the information said the socialization was ineffective, this process must be brought because this is an important point (Yulisnawati, Zulfendri, & Siti Saidah Nasution, 2020). The employee perception toward occupational health and safety culture was expected to make work safer, healthier, and more productive (Melda Sari Tarigan, Gerry Silaba, & Zulfendri, 2020).…”