Museum informatics and collaborative technologies: The emerging socio-technological dimension of information science in museum environments

Marty, Paul F.

doi:10.1002/(sici)1097-4571(1999)50:12<1083::aid-asi7>3.0.co;2-b

Cited by 22 publications

(12 citation statements)

References 27 publications

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“…TE and TA best reflect consumer opinions of technology and are proposed in the following model for testing. Marty (1999), Sullivan et al (2007), and Smith (2002) clearly supported the notion of TE having a positive and direct relationship to TA and confirmed that computer self-efficacy significantly influences TA. As a result of this research, it is then hypothesized that:…”

Section: Technology Acceptance: Intention To Use and Adoptmentioning

confidence: 99%

To Technovate or Not to Technovate? Examining the Inter-Relationship of Consumer Technology, Museum Service Quality, Museum Value, and Repurchase Intent

Hume

2015

Journal of Nonprofit & Public Sector Marketing

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Increased reliance on technology has driven museums to consider the technology required to provide a creative cost effective experience. Technovation is a process of developing and innovating services using technology. This research will contribute to a better technology investment decision-making for museum managers and advance understanding of consumer value, co-creation, technology use and museums. Structural equation modelling was conducted on a survey administered to 412 museum visitors to test technology efficacy, technology acceptance, service quality, museum value and repeat intent in museums. Results indicate the significant relationships of technology self-efficacy, technology acceptance, service quality, museum value to repurchase intention. Consumers supported the role of technology and suggested that technology innovation in museum service delivery is essential. The research suggests that to ensure value co-creation, technology management must guide and support the visitor with the interaction. This is the first known paper testing this system of relationships in the museum context.

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Section: Technology Acceptance: Intention To Use and Adoptmentioning

confidence: 99%

To Technovate or Not to Technovate? Examining the Inter-Relationship of Consumer Technology, Museum Service Quality, Museum Value, and Repurchase Intent

Hume

2015

Journal of Nonprofit & Public Sector Marketing

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“…A considerable amount of research has been done with regard to the role of interactive technology in museum management (Marty, 1999;Lagrosen, 2003;Knell, 2003;Nickerson, 2004;Vom et al, 2005;Lachaud & Passebois, 2008;Bonacasa, 2011;Hume & Mills, 2011;Hogsden & Poulter, 2012). Nevertheless, there has been little research conducted specifically on the role of mobile applications for museums.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The Culture on the Palm of Your Hand

Palumbo

Dominici

Basile

2014

Handbook of Research on Management of Cultural Products

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The increased usage of mobile apps has a great potential for the tourism industry. Through the use of mobile apps, web portals and social media may allow a fast and wide diffusion of awareness for museum and attract a large number of visitors, thus increasing the value of their image, with moderate investments. The aim of this chapter is to identify the key factors as antecedents of customer satisfaction for the design of a mobile app for a museum. To this aim, the authors use the Kano model that allows categorizing service attributes according to how they are perceived by customers and estimating their impact on customer satisfaction. This model is adopted in order to identify express and latent needs of cultural tourists and to design a mobile app for museum according to their perceptions and expectations. To apply the Kano model, the authors used qualitative data collected through 300 questionnaires administered to tourists visiting the Sicilian cities of Palermo and Trapani over a period of 3 months (October- December 2012). The results of this analysis can be relevant for museum and public managers to plan strategic and operative activities, for researchers in the field of touristic marketing, for application developers, and for all those concerned with touristic and cultural heritage issues.

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“…As museum professionals come to rely on information technologies in the operations of their organizations, the museum itself becomes an interesting site to study how the collaborative activities of the museum staff are influenced by new technologies (Marty, 1999a). Several researchers have begun to explore the notion of the museum as a complex, sociotechnical environment.…”

Section: Integrated Information Systems and Information Infrastructuresmentioning

confidence: 99%