Mobile government services in Malaysia: Challenges and opportunities

Thunibat, Ahmad Al; Zin, Nor Azan Mat

doi:10.1109/itsim.2010.5561475

Cited by 16 publications

(12 citation statements)

References 2 publications

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“…There are four types of applications concerning m-Government systems [11] [19][20] [21], as shown in Figure 2. M-Services are the interactions among G2G, G2E, G2B and G2C in obtaining specific services for their respective needs.…”

Section: Transactionsmentioning

confidence: 99%

A preliminary review of interface design elements for mobile electronic government systems

Ghazali

Razali

2014

2014 4th World Congress on Information and Communication Technologies (WICT 2014)

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Electronic Government (e-Government) systems are intended primarily to deliver governmental information and services through the web. The rapid evolution of mobile technology has triggered the need for conventional web-based e-Government systems to move towards another era known as Mobile Government (m-Government) systems. Although the functionality remains the same, the use of mobile devices in m-Government systems has caused the interface design of such systems to be dissimilar from the conventional web-based e-Government systems. Mobile devices in some ways have limited capacity in terms retrieving and displaying information, which makes their interface design to be quite tricky. This study aims to review the existing interface design frameworks in order to identify and collate the essential design elements that should be considered in designing the interface for m-Government systems. The study analysed qualitatively four m-Government interface design frameworks, namely 7Cs Design Elements, A Functional Design Approach for Mobile Government Website, Adaptive Mobile Government Framework and Framework of information Quality of Mobile Interface e-Government. By using content analysis, the study identified eight design elements from such frameworks. The study also highlighted the limitations of the current frameworks that could be explored further by future studies in interface design for m-Government systems. Keywords-m-government; mobile government systems; mobile government interface designI.

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Section: Transactionsmentioning

confidence: 99%

A preliminary review of interface design elements for mobile electronic government systems

Ghazali

Razali

2014

2014 4th World Congress on Information and Communication Technologies (WICT 2014)

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“…The mobile and wireless communications are expected to play a central role in all aspects of people lives especially Malaysians since the penetration of mobile and wireless technology in Malaysia is very high (Thunibat et al, 2010). The technology will substantially expand on the current concept of "anywhere, at anytime" to a new paradigm: "Individual's quality of life improvement by making available an environment for instant provision and access to meaningful multisensory information and content" (van de Kar and Verbraeck, 2008) .…”

Section: Motivationsmentioning

confidence: 99%

“…Journal of e-Government Studies and Best Practices 4 including payment services offered by mySMS (Thunibat et al, 2010).…”

Section: M-government Initiative In Malaysiamentioning

confidence: 99%

Identifying User Requirements of Mobile Government Services in Malaysia Using Focus Group Methodch

Thunibat¹,

Zin²,

Sahari³

2011

JEGSBP

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Mobile government implementation in Malaysia is still in its very early stages -indeed a comprehensive m-Government has not been shaped yet. In this regard, we need to investigate the potential needs of users of m-Government services. In addition, there is a need to describe the factors that lead to the integration of the services provided with users' everyday practices. In this research, we examined different groups of citizens with varying needs and practices in the available technologies. Focus groups method is used to collect data. Results show that although awareness of mobile government services is reasonably high, only a small number of Malaysians actually use mobile government services. However, citizens acknowledged that mobile government services can be useful, easy to use and convenient. Moreover, both the discussion groups and the questionnaire addressed the problems, limitations, and improvement needed in mGovernment services which include information content, information presentation, system structure, search alternatives, and navigation logic.

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“…For instance, Fidel et al (2007) talked about the challenges of specific prototypical projects in Seattle, and Mengistu et al (2009) identified challenges in developing countries. Al Thunibat et al (2010) investigated the challenges in Malaysia. Similarly, Hellström (2011) explored problems in East Africa.…”

Section: Challenges and Barriersmentioning

confidence: 99%

“…(2014),Rodrigo and Yaneileth (2014),Bashehab and Buddhapriya(2013), Joseph and Lee (2015), Yu (2013), Alsenaidy and Ahmad (2012), Peining et al (2012), Al-Khalifa (2011), Brown (2011), De Kervenoael et al (2012), Eroglu and Sağır (2010), Napoleon and Bhuiyan (2010), Shareef et al (2010), Naqvi and AlShihi (2009), Fasanghari and Samimi (2009b), Abu-Samaha and Samad (2008), AlShihi (2007), Rossel et al (2006), Song and Cornford (2006), Abanumy and Mayhew (2005), Antovski and Gusev (2005), Bataineh and Jdaitawi (2005), Borucki et al (2005), Ghyasi and Kushchu (. (2013), Mahmood (2013), Yfantis et al (2013), Abdelghaffar and Magdy (2012), Shareef et al (2012), Al-Hadidi (2010), Alrazooqi and De Silva (2010a, 2010b), Napoleon and Bhuiyan (2010), Hassan et al (2009), Ntaliani et al (2008), Al-Khamayseh et al (2006), Sandy and McMillan (2005) Implementation Choi et al (2014), Henning et al (2014), Amailef and Lu (2008, 2013), Medeni et al (2012), Nkosi and Mekuria(2010),Fasanghari and Samimi (2009a),Vincent and Harris (2008),Antovski (2007),Cao and Luee (2007),Abramowicz et al (2005,Foghlú (2005),Gouscos et al (2005Zefferer (2011,Al Thunibat et al (2010),Mengistu et al (2009),Snellen and Thaens (2008),El-Kiki and Lawrence (2007),Fidel et al (2007),Kushchu and Kuscu (2003…”

mentioning

confidence: 99%

Civic engagement with traditional government and mobile government: comparing rural to urban citizens in Saudi Arabia

Albesher

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I would like to dedicate this dissertation to my country, and I hope this work can develop Electronic and Mobile Government in Saudi Arabia and further enhance the relationship between government and citizens through more efficient and effective civic engagement. I believe this study can improve government-citizen interaction around the world through its application. In terms of academia, this dissertation was accomplished with the aim of contributing to the literature of Human Computer Interaction (HCI), especially the new type of interaction which is Mobile-HCI.

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Mobile government services in Malaysia: Challenges and opportunities

Cited by 16 publications

References 2 publications

A preliminary review of interface design elements for mobile electronic government systems

A preliminary review of interface design elements for mobile electronic government systems

Identifying User Requirements of Mobile Government Services in Malaysia Using Focus Group Methodch

Civic engagement with traditional government and mobile government: comparing rural to urban citizens in Saudi Arabia

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