Mobile environments and innovation co-creation processes &amp; ecosystems

Wong, Tracey Yuan Ting; Peko, Gabrielle; Sundaram, David; Piramuthu, Selwyn

doi:10.1016/j.im.2015.09.005

Cited by 48 publications

(40 citation statements)

References 48 publications

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“…The studies on value cocreation indicate that company's responsive activities benefit the cocreation process (Chen et al, ; Wong, Peko, & Sundaram, ). In crowdfunding, entrepreneurs may actively plan the project, frequently update the project, and communicate with sponsors.…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

“…Entrepreneur activeness works as an enabler for sponsors' cocreation. In company‐sponsored value cocreation, the company's responsive activities may promote consumers' participation, influencing both of their contribution level and the duration of their active participation, thus benefiting the cocreation performance (Chen et al, ; Wong et al, ). In a crowdfunding project, the entrepreneur's advocacy could inspire sponsors to participate in the cocreation process.…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

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Sponsor's cocreation and psychological ownership in reward‐based crowdfunding

Zheng

Zhang

et al. 2018

Information Systems Journal

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Crowdfunding is a new financing channel for small and mediumsized enterprises and individual entrepreneurs to raise funds for innovation projects online. In reward-based crowdfunding, project sponsors invest money and receive rewards as a return. They may also participate in product development and project implementation as value cocreators. This paper investigates how sponsors' cocreation behaviours lead to their generation of psychological ownership in the crowdfunding projects. The research model was developed, and data were collected from sponsors on Zhongchou (www.zhongchou.com), a well-known crowdfunding platform in China. The results indicated that psychological ownership is an important mental state for sponsors in crowdfunding, which significantly affects their commitment to projects. We also identified the important routes to sponsor psychological ownership in crowdfunding: perceived control and intimate knowing, through which sponsors' cocreation significantly influences the emergence of psychological ownership. The effects of cocreation process are moderated by 2 important factors: entrepreneur activeness, and sponsor's social connection, in the crowdfunding projects. This paper contributes to crowdfunding research and has practical implications for crowdfunding projects and platforms.

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Section: Research Model and Hypothesesmentioning

confidence: 99%

Section: Research Model and Hypothesesmentioning

confidence: 99%

Sponsor's cocreation and psychological ownership in reward‐based crowdfunding

Zheng

Zhang

et al. 2018

Information Systems Journal

View full text Add to dashboard Cite

show abstract

“…Although anecdotal evidence shows that customer involvement may cause complexity and uncertainty in the NSD process, most prior studies are qualitative and lack external validity (Hoyer et al, 2010;von Hippel, 1994;Wong et al, 2016). We empirically present the challenges that firms confront with coordination efforts.…”

Section: Theoretical Implicationsmentioning

confidence: 94%

“…For example, in order for a hotel to improve a wedding banquet service, frontline employees must interact with customers to collect information about their needs, transmit the information from the bottom up, and then invest more effort to coordinate across other departments, including the kitchen, engineering, information system, and marketing. Therefore, the ability for a hotel to resolve the differences between customer needs and what service the firm currently provides requires greater internal coordination costs (Wong et al, 2016). Here, we hypothesize the following:…”

Section: Effects Of Customer Involvement On Perceived Relationship Qumentioning

confidence: 97%

“…For example, co-innovation outcomes can disappoint "because customers have limited knowledge about new technologies/materials and are therefore not necessarily well placed to predict the kinds of innovation that should be pursued, or envisage the future usages of these innovations" (Plé and Cáceres, 2010, p 433). Customer involvement might also diminish a firm's control over its strategic planning and management of consumer data and ideas (Hoyer et al, 2010, p 287), in turn increasing a firm's need to invest various resources to coordinate customers and internal actors during the co-creation process (Wong et al, 2016). However, there is limited empirical examination of these negative consequences of customer involvement for services (Plé and Cáceres, 2010), with most existing studies relying on anecdotal evidence (Hoyer et al, 2010;von Hippel, 1994).…”

Section: Challenges Of Value Co-creationmentioning

confidence: 99%

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Opportunities and challenges of value co-creation

Wang

et al. 2017

IJCHM

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Purpose The purpose of this paper is to identify the double-edged sword of customer involvement (perceived relationship quality and coordination cost) in new service development in the hotel industry, and to explore when customers should be involved from the service provider’s view. Design/methodology/approach A total of 252 valid questionnaires were collected from hotel managers, and ordinary least squares regression analysis was conducted to test the hypotheses. Findings Results not only show that customer involvement causes higher coordination cost but also show no direct positive effect on perceived relationship quality. Furthermore, this study finds that service climate reduces the negative effect of customer involvement and enhances its positive effect. By contrast, customer complexity intensifies the negative effect of customer involvement. Originality/value This study empirically examines the double-edged sword of customer involvement and tests the boundary conditions associated with hotel back and front office factors (service climate versus customer complexity).

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Drivers and barriers of eco‐innovation types for sustainable transitions: A quantitative perspective

2018

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Firms are influenced by internal factors (resources and capabilities) and external factors (e.g., regulation) when taking the decision to eco-innovate. However, the analysis of the internal factors has received much less attention than the external ones. This paper aims to fill this gap in the literature by analyzing the role of resources, competences and dynamic capabilities (RCCs) as determinants (drivers and barriers) of different eco-innovation (EI) types. Those EI types contribute differently to the sustainable transition of the economy and society, i.e., towards the Circular Economy. The statistical analyses reveal that RCCs are quite relevant as determinants of EIs and that different RCCs are more or less relevant for different EI types. In particular, the determinants of systemic and radical EIs substantially differ from those for continuous improvements. Our results suggest that physical RCCs, involvement in green supply chains, an EI-friendly corporate culture, technology-push and market-pull and internal financing resources represent drivers to these EIs, whereas cooperation, organizational learning, an ISO ecological certification and technological path dependency are barriers. The results may guide firms to pursue competitive and sustainable advantage by innovating through certain EI types corresponding to available and dedicated RCCs. They may also be useful to policy makers who are willing to promote specific EI types.

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Mobile environments and innovation co-creation processes & ecosystems

Cited by 48 publications

References 48 publications

Sponsor's cocreation and psychological ownership in reward‐based crowdfunding

Sponsor's cocreation and psychological ownership in reward‐based crowdfunding

Opportunities and challenges of value co-creation

Drivers and barriers of eco‐innovation types for sustainable transitions: A quantitative perspective

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