Meta Analysis: Effect Of Dental Service Quality On Patient Satisfaction In Health Facilities

Abstract

Background:Indonesian society has a high level of dental and oral health problems. Based on health seeking behavior data, as many as 57.6% of the community complained of dental and oral problems, but only 12.3% received treatment and care from dental health workers, while 56.6% others did self-medication. The results of the 2018 Community Satisfaction Survey (SKM) stated that the level of community satisfaction in obtaining medical services was still low (Menti Yolanda, 2018). Around 87% of the people still stated that they were not satisfied. Overall affordability to get services from dental medical personnel (Effective Medical Demand/EMD) is only 8.4% and of 8.4% of patients who seek treatment, 87% of patients complain of being dissatisfied with the services provided (Kemenkes RI, 2018). Aim: Knowing the tendency of the influence of the quality of dental and oral health services seen from the dimensions of physical evidence, reliability, responsiveness, assurance and empathy for patient satisfaction in health facilities. Method:This study uses a meta-analysis method with a crosssectional design and uses the research gate search method on the pubmed, sinta and garuda databases. The results of the identification after going through the selection stage obtained 10 journals that match the inclusion criteria. Statistical test using Revman 5.4. Result: 5 dimensions have a weak influence on patient satisfaction with the results of physical evidence POR 0.70; CI = 0.