Mental workload variations during different cognitive office tasks with social media interruptions

Doost, Elmira Zahmat; Zhang, Wei

doi:10.1080/00140139.2022.2104381

Cited by 11 publications

(18 citation statements)

References 84 publications

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“…However, it depends on type of social media they are using. Personal social media usage increases the tendency of procrastination at work (Tandon et al, 2022) while official use of social media networks leads to information overload (Doost & Zhang, 2023;Fu et al, 2020;Matthes et al, 2020;Osatuyi, & Turel, 2019) and indecisiveness (Brown-Liburd et al, 2015) along with several wellbeing issues related to stress and strain (Munene & Nyaribo, 2013;Wang et al, 2021). However, none of these studies have considered the mediation of ambiguity intolerance to establish the path between information overload and employee productivity.…”

Section: Use Of Social Media and Employee Productivitymentioning

confidence: 99%

Thanks to Social Media, Now We Can Waste Our Time More Efficiently: Use of Social Media and Employees’ Productivity

2024

FWU Journal

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Previous literature presents a gap to study the mediating mechanism in the relationship between use of social media to perform a job and employees’ productivity. Based on the transactional stress and coping model, we conducted the present research to assess the serial mediation of information overload and ambiguity intolerance for this relationship. Using adapted research questionnaires, we used an online data collection technique to collect data from a sample of 232 employees working with Pakistan International Airlines (PIA). Results obtained through structural equation modeling, indicate significant serial mediation of information overload and ambiguity intolerance in the relationship between use of social media and overall employees’ productivity. We also found that use of social media is positively related to information overload and ambiguity intolerance and negatively related to employees’ overall productivity. The study has contributed to the literature by identifying situational, psychological, and behavioral consequences of use of social media at work. Research has discussed several implications for organizations and researchers.

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Section: Use Of Social Media and Employee Productivitymentioning

confidence: 99%

Thanks to Social Media, Now We Can Waste Our Time More Efficiently: Use of Social Media and Employees’ Productivity

2024

FWU Journal

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“…While managing numerous concurrent activities is a common task in the workplace, varying task complexities often necessitate different amounts of data processing resources, resulting in varying degrees of MWL [54]. Rasmussen (1983) [55] created a prominent taxonomy of various information-handling tasks to discern the different levels of individual mental behavior: rule-, skill-, and knowledge-centered behavior.…”

Section: Cognitive Demand Levelsmentioning

confidence: 99%

Effect of Interruptions and Cognitive Demand on Mental Workload: A Critical Review

Koundal,

Abdalhadi,

Al-Quraishi

et al. 2024

IEEE Access

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Worker safety and productivity are crucial for effective job management. Interruptions to an individual's work environment and their impact on mental health can have adverse effects. One prospective instrument for assessing and calculating an individual's mental state in an interrupted scenario and cognitive demand levels is the use of physiological computing devices in conjunction with behavioral and subjective measurements. This study sought to address how to gather and compute data on individuals' cognitive states in interrupted work settings through critical analysis. Thirty-three papers were considered after the literature search and selection procedure. This descriptive study is conducted from three perspectives: parameter measurement, research design, and data analysis. The variables evaluated were working memory, stress, emotional state, performance, and resumption lag. The subject recruitment, experimental task design, and measurement techniques were examined from the standpoint of the experimental design. Data analysis included computing and cognitive pre-processing. Four future research directions are suggested to address the shortcomings of the present studies. This study offers suggestions for researchers on experiment planning and using computing to analyze individuals' cognitive states during interrupted work scenarios. Additionally, it offers helpful recommendations for organizing and conducting future research.

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“…Social media distraction is the process through which social media cues attract people's attention away from the task at hand (e.g., working). Social media interruptions differ significantly from workplace interruptions as they are more frequent (easily over 100 per day), more complex, and less predictable [29]. This situation might regularly arise due to external (e.g., persistent notifications) or internal cues (e.g., unanswered messages) [119].…”

Section: Social Media As a Form Of Distractionmentioning

confidence: 99%

“…The mechanisms underlying these effects are still not fully understood. However, recent work showed how a fast information rate might be linked to cognitive performance impairment in dualtask [113] and working memory settings [29,125]. Dual-task settings and working memory are intrinsically related to PM, as PM encompasses multiple tasks to execute, and information to be kept updated in mind.…”

Section: Social Media As a Form Of Distractionmentioning

confidence: 99%

Short-Form Videos Degrade Our Capacity to Retain Intentions: Effect of Context Switching On Prospective Memory

Chiossi,

Haliburton,

et al. 2023

Preprint

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Social media platforms use short, highly engaging videos to catch users' attention. While the short-form video feeds popularized by TikTok are rapidly spreading to other platforms, we do not yet understand their impact on cognitive functions. We conducted a between-subjects experiment (𝑁 = 60) investigating the impact of engaging with TikTok, Twitter, and YouTube while performing a Prospective Memory task (i.e., executing a previously planned action). The study required participants to remember intentions over interruptions. We found that the TikTok condition significantly degraded the users' performance in this task. As none of the other conditions (Twitter, YouTube, no activity) had a similar effect, our results indicate that the combination of short videos and rapid context-switching impairs intention recall and execution. We contribute a quantified understanding of the effect of social media feed format on Prospective Memory and outline consequences for media technology designers to not harm the users' memory and wellbeing. CCS CONCEPTS• Human-centered computing → Empirical studies in ubiquitous and mobile computing; Smartphones.

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Mental workload variations during different cognitive office tasks with social media interruptions

Cited by 11 publications

References 84 publications

Thanks to Social Media, Now We Can Waste Our Time More Efficiently: Use of Social Media and Employees’ Productivity

Thanks to Social Media, Now We Can Waste Our Time More Efficiently: Use of Social Media and Employees’ Productivity

Effect of Interruptions and Cognitive Demand on Mental Workload: A Critical Review

Short-Form Videos Degrade Our Capacity to Retain Intentions: Effect of Context Switching On Prospective Memory

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