“…Despite many examples of good care, prioritised papers predominantly reported that the care provided was seen as being in opposition to good care, because of priorities imposed by wards or institutions, insufficient time or knowledge about dementia and/or limited personal knowledge of a Plwd (Berg et al, 1998;Bryon et al, 2010;Byers & France, 2008;Carr et al, 2011;Clissett et al, 2014;Digby et al, 2018;Dowding et al, 2016;Edvardsson et al, 2012;Goldberg et al, 2014;Jensen et al, 2017;Nilsson et al, 2016;Norman, 2006). However, one study (Bailey, Scales, Lloyd, Schneider, & Jones, 2015) demonstrated the complexities of characterising care, arguing against the use of dichotomised concepts, and another study suggested that connections between staff and Plwd occurred along a continuum (Kelley et al, 2019).…”