volume 18, issue 4, P54-64 2014
DOI: 10.1108/mbe-05-2013-0030
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Achilleas Kontogeorgos, Dimitrios Tselempis, Stamatis Aggelopoulos

Abstract: Purpose – The purpose of this paper is mainly to investigate how Greek Farmers perceive service quality provided by the Greek Ministry of Agriculture and secondly, to confirm the five quality dimensions proposed by the SERVQUAL instrument for the Ministry’s service. Design/methodology/approach – A questionnaire based on the SERVQUAL scale, was used to determine farmers’ perceptions of service quality in the area of centra…

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