volume 4, issue 2, P130-150 2019
DOI: 10.1108/mabr-08-2018-0024
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George K. Vaggelas

Abstract: Purpose Going beyond the usual approach of measuring port performance – focusing on the efficiency of port operations – this paper aims to look into shipping lines and other port users’ perceptions on port performance. Design/methodology/approach The paper develops a framework measuring the perceptions of port users (i.e. shipping companies, shippers, etc.) on port performance. A typology of elements that shape port users’ perceptions has been developed with an eye on capturing the peculiarities of differen…

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