Mapping of the scientific production on maintenance management in hotels in Scopus

Abstract

Hotel maintenance is one of the most important factors in providing a quality experience to guests. In this research, a bibliometric study on hotel maintenance is carried out with the objective of mapping the scientific production in this field. The database for the search was Scopus. The bibliometric method was employed using the R package Bibliometrix to calculate productivity, impact and collaboration indicators. Keyword analysis was complemented with the use of VOSviewer software and SPSS and UCINET software were used to calculate the closeness and correlation of the main approaches. A total of 310 articles published in the period 1961-2022 were found. Lai JHK and Burnett J are the most prolix authors and their articles are among the most important contributions to the field. The most studied thematic lines are Benchmarking, Energy, facilities management, Hospitality, Costs and Sustainability. The results of the study were presented for use by maintenance managers. The following were identified as future lines of research: improvements in energy management. Perform a cost-benefit analysis of redundant systems, among others.