volume 21, issue 4, P351-376 2017
DOI: 10.1108/mbe-06-2016-0031
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Marcin Czajkowski

Abstract: Purpose The purpose of this paper is to critically examine existing models for cost of quality. Having identified issues and limitations of historic models, develop and implement a novel, structured hybrid cost of quality model to identify and effectively manage cost of company’s product. Design/methodology/approach A theoretical framework is proposed based on an integration of three existing, historical cost of quality models into a structured hybrid model. Subsequently, an exploratory pilot case study in …

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