Managing eBusiness on demand SLA contracts in business terms using the cross-SLA execution manager SAM

Buco, Melissa J.; Chang, Rcc; Luan, Laura; Ward, Chris; Wolf, Joel L.; Yu, Pengfei

doi:10.1109/isads.2003.1193944

Cited by 19 publications

(13 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Keller et al [18] propose a scheme for scheduling changes to be executed automatically assuming that impact measures are given as input. [41] looks into financial penalties for service-level violations in an e-Business scenario. The problem studied is that of task/resource scheduling in order to reduce penalties.…”

Section: Research On Bdim and Autonomic Computingmentioning

confidence: 99%

Business-driven IT management

Bartolini

Stefanelli

2011

12th IFIP/IEEE International Symposium on Integrated Network Management (IM 2011) and Workshops

View full text Add to dashboard Cite

5Business-driven IT management (BDIM) an illustrative -albeit non-exhaustive -list of the many areas BDIM can successfully be applied to. There is growing interest in BDIM because of the benefit that it promises to bring to the business.A significant research effort is required in order for BDIM to mature and be consolidated as the mainstream approach for IT management. We argue that the effort should be mainly directed at investigating the feasibility and options of spreading BDIM applications to cover all ITIL management processes; at fulfilling autonomic self-management needs; and at meeting business requirements and expectations necessary for effective IT governance. BDIM applicationsFollowing [13] and [14], we define BDIM as the application of a set of models, practices, techniques and tools to map and to quantitatively evaluate interdependencies between business performance and IT solutions and using the quantified evaluation to improve the IT solutions" quality of service and related business results. Conceptually then, BDIM enacts IT quality improvement and control with business metrics as objective functions -which are related to IT performance metrics through IT-business linkage mapping functions.Application of BDIM may be carried out in six steps: 1.Identify business objectives and business-level metrics of interestthese could be about revenue, cost, inventory turnaround time, etc.Monetized business metrics are of particular interest, since they are 15 understood in most business settings and allow algebraic operations such as addition. 2.Select ( Note that the IT solution could still be in the making, as in a proposed project. In this case, the above steps would evaluate possible business gains (e.g., return on investment, ROI) when the project is realized (thus, step 6 may apply to its design).Notice also that by automating the above steps and by looping through them, one does in effect get a BDIM control loop. When all steps are automated, BDIM control may be encapsulated into autonomic computing infrastructures to enact online, on-the-fly self-management. The focus of this dissertation is however on BDIM solutions 16 aiming at providing decision support to human agents rather than on autonomic solutions aiming at taking the human out of the loop. This way of operating is particularly appropriate when tackling decision problems that IT managers and IT staff face in IT service management processes, which is our application domain of choice for this thesis.Step 3 in the methodology described above is where the hardest challenges often reside when building and operating BDIM solutions. Research on BDIM modelsTechnically, the construction of BDIM models is challenging for several reasons: Modeling of financial aspects: monetary costs and benefitsSome BDIM models presented in the literature link a provider"s revenue stream to the throughput of the customer"s supported business processes (usually in an ecommerce scenario [20][22]). These models consider compensation arrangements whereby the provide...

show abstract

Section: Research On Bdim and Autonomic Computingmentioning

confidence: 99%

Business-driven IT management

Bartolini

Stefanelli

2011

12th IFIP/IEEE International Symposium on Integrated Network Management (IM 2011) and Workshops

View full text Add to dashboard Cite

show abstract

“…In IT domain, service levels are actually defined by a service contract, called Service Level Agreement (SLA) [18], [7], [15], [19]. A SLA states the performances expected by an enterprise against a given fee, and defines the service metrics to be met by the IT provider.…”

Section: B Preliminary Definitionsmentioning

confidence: 99%

Service Level Analysis method - SLAM

Motta

Pignatelli

Barroero

et al. 2010

2010 3rd International Conference on Computer Science and Information Technology

View full text Add to dashboard Cite

We illustrate a conceptual framework for business oriented Service Level Management (SLM). Currently IT systems are complex objects that support business operations. To be meaningful, a control system should link business and IT performances. This need, though recognized by most IT management frameworks, is not specifically analyzed. Defining a methodology capable to identify this link is the purpose of our work. The proposed methodology identifies relevant IT systems supporting business activities. The key novelty is that the integration between business Key Performance Indicators (KPIs) and IT systems KPIs is performed through a new uptake of Use Case approach. The paper illustrates the conceptual framework, the method and its use in a large transportation organization. The proposed approach has been successfully used by an organization.

show abstract

“…The current web services framework, defined by the Web Services Description Language (WSDL), the Universal Discovery, Description and Integration (UDDI) service registry, and the Simple Object Access Protocol (SOAP), supports e-business on the Internet [26,27,28,29,30]. Methods for service level agreement (SLA) management in a web services environment have been proposed [6,13,24,14]. A standard interface for managing web services has also been proposed [31].…”

Section: Figure 1 Autonomic Control Loopmentioning

confidence: 99%

Application performance prediction in autonomic systems

Kirtane

Martin

2006

Proceedings of the 44th Annual Southeast Regional Conference

View full text Add to dashboard Cite

An autonomic system is an intelligent system that is capable of self-configuration, self-healing, and self-management. Application performance prediction is a powerful tool that can be used in an autonomic system. Predicting application performance based on current or anticipated conditions provides fine-grained information that increases the chances that the autonomic manager makes correct decisions. In this paper, we report on the design and implementation of a system that can be used by an autonomic manager to predict the response times of transaction-oriented applications. Preliminary results suggest that our method leads to an average prediction error of less than 15% over a range of network and server loads.

show abstract

Managing eBusiness on demand SLA contracts in business terms using the cross-SLA execution manager SAM

Cited by 19 publications

References 3 publications

Business-driven IT management

Business-driven IT management

Service Level Analysis method - SLAM

Application performance prediction in autonomic systems

Contact Info

Product

Resources

About