Managing digital infrastructures: negotiating control and drift in service provisioning

Abstract

The digital infrastructure literature provides important perspectives on the intrinsic relations between information systems in today's organisations. However, little attention has been paid to the challenges involved in providing requisite digital infrastructure services to organisations. In this paper, we argue digital infrastructure service providers operate in highly complex and uncertain environments. Rather than adopting a traditional approach to control, providers must therefore continuously negotiate a balance between control and drift as two complementary strategies. Our argument is based on a retrospective longitudinal case study of a Swedish infrastructure service team within a large

Windows of opportunity, strategic cognition and enterprise digital transformation

“…Technology opportunities. This concept highlights the influence of factors such as iteration rate (Augustsson et al, 2019), innovation space and acquisition costs on a firm's digital transformation journey (Paoloni et al, 2020). Initially, digital technologies, now integral to economic and social frameworks, are blurring the lines of innovation stages and imparting a rapidly iterative nature to digitally enhanced products and services (Mathiasen and Clausen, 2019).…”