Management of immersive heritage tourism experiences: A conceptual model

Bec, Alexandra; Moyle, Brent D; Timms, Ken; Schaffer, Vikki; Skavronskaya, Liubov; Little, Chris

doi:10.1016/j.tourman.2018.10.033

Cited by 214 publications

(147 citation statements)

References 12 publications

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“…Destinations should promote applications as the preferred means of buying online and formulating appropriate strategies [98], since digital technologies make possible an efficient and sustainable public-private-consumer collaboration [99,100]; the use of ICT helps people who plan vacations to obtain detailed information, which gives them security and facilitates decision-making [101]. This will help ensure they enjoy the destination and can interact well with the local population [29,102,103]. It can therefore be said that online services suitable for Muslims are important for a country to achieve a good position in the ranking of Muslim-friendly destinations and to be able to attract that segment.…”

Section: Discussionmentioning

confidence: 99%

Sustainable, Smart and Muslim-Friendly Tourist Destinations

2020

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Information and Communication Technology (ICT) tools are perfect for developing tourism. Several countries are making an effort to become smart and sustainable tourist destinations, making it easier for tourists to interact with their environment while at the same time improving the quality of life for local people. There are many studies of this process and the benefits it brings, although most of them approach the subject from a western traveler's point of view. This article aims to study the benefits of being a smart and Muslim-friendly tourist destination. An exploratory study was therefore carried out, including a bibliographical review of over one hundred secondary sources. We analyze the Muslim-friendly online services provided by nine destinations, and one of our principal conclusions is that these online services are of the greatest importance for a destination to be truly Muslim-friendly. We also conclude that such services allow companies to design tailored proposals and promote them through digital channels aimed at Muslim people.

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Section: Discussionmentioning

confidence: 99%

Sustainable, Smart and Muslim-Friendly Tourist Destinations

2020

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“…The so called "memorable experience" [19] is also given by the ability of the companies and/or the destination to create a storytelling (demand side perspective) of the places and of the local community that constitute the social humus of the real tourist experience. Through digital tools, destination/companies can tell their stories and digital tourists can use the virtual world to communicate their experiences with other people [20].…”

Section: Literature Review: Sustainable Tourism and Its Interconnectimentioning

confidence: 99%

“…The potentiality of storytelling can act on the social pillar of sustainability since it can enhance the visibility of the community in terms of traditions, culture, folklore, and local identity, creating a certain belonging with the community [19].…”

Section: Literature Review: Sustainable Tourism and Its Interconnectimentioning

confidence: 99%

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Sustainable Tourism in the Open Innovation Realm: A Bibliometric Analysis

et al. 2019

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This study evaluates bibliometric analysis of sustainable tourism in the open innovation realm, depicts emerging themes, and offers critical discussion for theory development and further research. Through the use of bibliometrix, this paper investigates the amount of studies conducted in this area and verifies if such studies have represented a contribution to the evolving research in the field of sustainable tourism. Specifically, the paper identifies whether and to what extent scholars have explored these interconnections and maps to get to a conceptual structure of the field under investigation. The results identify the development status and the leading trends in terms of impact, main journals, papers, topics, authors, and countries. The analysis and the graphical presentations are crucial, as they can help both researchers and practitioners to better understand the state of the art of sustainable tourism in the experiential and digital era.

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“…Understanding novelty in tourism can increase emotional engagement with tourists at the destination (Michalkó et al, 2015), presenting an opportunity for entrepreneurs to operationalize novelty to engage tourists at a deep and profound level. Additionally, due to the rapid expansion of cutting-edge technologies there is an avenue to further explore, interpret, and implement novelty to MTEs through technologies, such as virtual and augmented reality (Bec et al, 2019).…”

Section: Conclusion Implications and Future Researchmentioning

confidence: 99%

The Experience of Novelty and the Novelty of Experience

2020

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In cognitive psychology novelty is an antecedent of attention, emotion, memory, and behavior. However, the relationship between novelty and experience memorability remains conceptually underdeveloped in tourism. This research applies cognitive appraisal theory (CAT) to explore the contribution of novelty and emotion to memorable tourism experiences (MTEs). Seventy-five novel travel episodes were identified through semi-structured interviews. Analysis focused on the antecedent and consequent conditions of novelty. Novel experiences, whether positive or negative, were identified as critical to experience memorability. Novelty could be segmented into trip-related and event-related dimensions. Novelty contributes to how spatial, temporal, and contextual details of tourism experiences are remembered and reconstructed due to the elicitation of intense emotions. Analysis revealed negative experiences deemed as novel were found to be re-evaluated and often remembered as a positive experience. A conceptual model titled "cognitive appraisal of novelty in memorable tourism experiences" is presented for consideration in future research. By applying a retrospective and prospective approach the conceptual model explores the role of novelty through the process of cognitive appraisal, identifying goals, attention, and prior experiences as central for the experience of novelty. Future research should consider the application of recent advance in CAT to advance inquiry on tourism experiences as a psychological phenomenon.

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Management of immersive heritage tourism experiences: A conceptual model

Cited by 214 publications

References 12 publications

Sustainable, Smart and Muslim-Friendly Tourist Destinations

Sustainable, Smart and Muslim-Friendly Tourist Destinations

Sustainable Tourism in the Open Innovation Realm: A Bibliometric Analysis

The Experience of Novelty and the Novelty of Experience

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