Management Control System and Its Effect on Organizational Citizenship Behaviour and Turnover Intention

Sari, Ria Nelly; Zenita, Raisya; Pratadina, Aura; Omar, Normah

doi:10.17512/pjms.2019.19.2.29

Cited by 3 publications

(2 citation statements)

References 14 publications

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“…Previous studies also support that lack of employee engagement is one of the factors that can trigger the intention to leave (Abela & Debono, 2019;Bonilla, 2018). In addition, to achieve organizational goals, companies must be able to integrate workers' efforts and direct them directly to focus on company goals (Sari et al, 2019). Therefore, companies are required to have a sound management control system (MCS).…”

Section: Introductionmentioning

confidence: 99%

“…MCS is used to influence the behaviour of human resources in organizations by enhancing the appeal of organizational goals (Flamholtz et al, 1985). Even further, According to Simons (1994), the MCS can promote self-confidence and a learning process among employees in addition to rules and performance evaluation (Sari et al, 2019). So that problems such as turnover intention can be overcome because one of the factors that can cause high turnover is a crisis of trust in the organization.…”

Section: Introductionmentioning

confidence: 99%

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Does employee trust matter? Measuring the effect of work engagement on turnover intention in the banking sector

Malik

2023

JAI

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Research aims: This study examines the effect of work engagement on the turnover intention with employee trust as a mediating variable in the banking sector in Malang, IndonesiaDesign/Methodology/Approach: This study uses a quantitative approach with data collection methods using questionnaires that were distributed online and processed using Partial Least Square (PLS) using a 119 response data.Research findings: The findings of this study show that work engagement has a negative effect on turnover intention. Employee trust mediated the effect between work engagement and turnover intention.Theoretical contribution/Originality: This study examined the role of employee trust as a mediating variable. Employee trust plays a vital role in maintaining people’s engagement on an organization, affecting low workers' intention to quit from their jobs. The results of this study confirm Maslow's motivational theory if employees are more involved in work and feel fulfilled. Employees will feel comfortable and reduce the level of turnover intention.Practitioner/Policy implication: These findings suggested leaders encourage engagement programs to increase employee trust to reduce turnover intention.Research limitation/Implication: The study had limitations, such as the few samples used and the fact that only Malang's banking industry employees were included.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Does employee trust matter? Measuring the effect of work engagement on turnover intention in the banking sector

Malik

2023

JAI

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Organisational citizenship behaviours: Their influences on mineworkers’ turnover intention

Ngqeza

Dhanpat

2022

Journal of Psychology in Africa

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Impact of leadership style on job satisfaction and organizational citizenship behavior: The mediating role of management control systems

Ghrairi

2024

COC

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This research examines the impact of democratic leadership (DL) on job satisfaction (JS) and organizational citizenship behavior (OCB) in the Tunisian telecommunication sector. Results revealed that democratic leadership has a positive effect on job satisfaction and organizational citizenship behavior among the relevant employees. Also, democratic leadership positively affects management control systems in the relevant organizations. The proposed mediation of management control systems on the relationships between democratic leadership, job satisfaction, and organizational citizenship behavior also remained significant. The results remained supportive towards validating the role of democratic leadership in ensuring job satisfaction and organizational citizenship behavior through management control systems. Further, study implications and limitations are discussed accordingly.

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Management Control System and Its Effect on Organizational Citizenship Behaviour and Turnover Intention

Cited by 3 publications

References 14 publications

Does employee trust matter? Measuring the effect of work engagement on turnover intention in the banking sector

Does employee trust matter? Measuring the effect of work engagement on turnover intention in the banking sector

Organisational citizenship behaviours: Their influences on mineworkers’ turnover intention

Impact of leadership style on job satisfaction and organizational citizenship behavior: The mediating role of management control systems

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