2018
DOI: 10.1007/s13218-018-00568-9
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Managed Forgetting to Support Information Management and Knowledge Work

Abstract: Trends like digital transformation even intensify the already overwhelming mass of information knowledge workers face in their daily life. To counter this, we have been investigating knowledge work and information management support measures inspired by human forgetting. In this paper, we give an overview of solutions we have found during the last five years as well as challenges that still need to be tackled. Additionally, we share experiences gained with the prototype of a first forgetful information system … Show more

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Cited by 9 publications
(7 citation statements)
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References 34 publications
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“…all files of a person's or department's computer(s) instead of a selection stored in an organizational memory. In [8] we presented more challenges, especially also addressing forgetful information systems in general. One of the them is gaining and keeping user's trust in such a system, which we also mentioned in this paper when presenting our experience with the misused MB slider (see Section 3).…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…all files of a person's or department's computer(s) instead of a selection stored in an organizational memory. In [8] we presented more challenges, especially also addressing forgetful information systems in general. One of the them is gaining and keeping user's trust in such a system, which we also mentioned in this paper when presenting our experience with the misused MB slider (see Section 3).…”
Section: Discussionmentioning
confidence: 99%
“…This is addressed in a future paper. The MB slider failure is not the only problem we experienced: In [8], we name more problems and challenges also addressing forgetful information systems in general. Several issues regarding MB can be traced back to two major problems: Looking at these elements from low to high MB, the context's "golden thread" could be as follows: The owner of the context and a colleague, Peter Stainer, planned to meet in Mannheim and then travel on to Rome.…”
Section: Memory Buoyancymentioning
confidence: 99%
“…Seasonality and non-stationarity in the data is one explanation for this. This strategy is also called managed forgetting [33].…”
Section: A Amount Of Training Datamentioning
confidence: 99%
“…To support the user, cSpaces provides an assistant sidebar (as depicted in Fig. 1 on the right-hand side), which shows relevant information retrieved from repositories or belonging to the current context (e.g., a selected e-mail in an office program) [20]. This integration allows cSpaces to derive, build and formalize contexts that the DTO can use for authentic representation of process tasks supporting users' daily work.…”
Section: Conceptualizing the Digital Twin Of An Organizationmentioning
confidence: 99%