Dian Prama Irfani, Dermawan Wibisono, Mursyid Hasan Basri
Companies with multiple roles, as both a profit generator and public service provider, have specific characteristics that differentiate them from single-role companies. However, literature suggests that no performance measurement framework exists to fully suit the characteristics of such companies. This study aims to develop a novel performance-measuring framework to manage logistics performance in multiple-role companies.
The framework is developed by combining a literat…
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