volume 23, issue 2, P93-109 2019
DOI: 10.1108/mbe-11-2018-0091
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Dian Prama Irfani, Dermawan Wibisono, Mursyid Hasan Basri

Abstract: Purpose Companies with multiple roles, as both a profit generator and public service provider, have specific characteristics that differentiate them from single-role companies. However, literature suggests that no performance measurement framework exists to fully suit the characteristics of such companies. This study aims to develop a novel performance-measuring framework to manage logistics performance in multiple-role companies. Design/methodology/approach The framework is developed by combining a literat…

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