Links between competence management and the knowing organisation

Abstract

The paper intends to analyse the links between competence management and Knowledge Management (KM), adopting the Knowing Organisation Model as the main framework. A web-based survey was conducted with 168 KM leaders and HR managers from Brazilian and Portuguese middle and large size organisations. The results have given evidences that competence management is a significant antecedent of KM. A diagnosis of the sense making, knowledge creation and decision making practices in the analysed organisations is presented. The strategic role of the HR department in the KM initiative is emphasised. The paper also Links between competence management and the knowing organisation 223 discusses strengths and weaknesses of the KM initiatives, and presents some recommendations to KM leaders that may help them in increasing the maturity level of their KM projects.

Uso da informação por profissionais de vendas: estudo de caso em organização varejista brasileira de grande porte

“…As organizações direcionam as decisões de seus funcionários por meio do desenvolvimento de rotinas, procedimentos e valores que os ajudam a reduzir a incerteza e complexidade, diminuindo a necessidade cognitiva dos funcionários, e as informações necessárias para tomada de decisão (SIMON;MARCH, 1993). Carvalho et al (2007) desenvolveram um conjunto de variáveis que busca explicar, operacionalmente, cada uma dessas três arenas estratégicas do uso da informação, conforme exposto na Tabela 1. Tais variáveis foram adaptadas ao contexto desta pesquisa e se constituíram em referência para identificar o uso da informação pela força de vendas.…”

Social Media and the “20 Cents Movement” in Brazil: What Lessons Can Be Learnt from This?

“…However, this step also introduced new uncertainties. New perceptions are untested, so the selection of, and commitment to, a course of action can become riskier (Carvalho, Ferreira, Choo, & Joia, 2007).…”

Analysis of intellectual capital disclosure in cross-cultural E-tourism enterprises

“…Knowledge management methods, such as IC, were studied in electronic commerce. These studies include competence management (De Carvalho et al, 2007), strategic management (Hasan and Tibbits, 2000;Joia and Malheiros, 2009;Walsh et al, 2008), knowledge transfer (Shaw and Williams, 2009), information technology (Sher and Lee, 2004;Sigala, 2008) and some case studies (Jih et al, 2005;Rudež and Mihalič, 2007).…”