DOI: 10.24251/hicss.2017.557
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Abstract: AbstractThis research examined the extent to which the management of knowledge and the application of business excellence frameworks can contribute to innovation performance. A model of Knowledge Management (KM) and Business Excellence (BE) framed the study. Intensive case studies were conducted with six Australian service sector organizations that had won business excellence awards to determine the ways in which a business excellence framework can inform knowledge management practices that lead to sustained …

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