2016
DOI: 10.15439/2016f535
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Limitations of Emotion Recognition in Software User Experience Evaluation Context

Abstract: Abstract-This paper concerns how an affective-behaviouralcognitive approach applies to the evaluation of the software user experience. Although it may seem that affect recognition solutions are accurate in determining the user experience, there are several challenges in practice. This paper aims to explore the limitations of the automatic affect recognition applied in the usability context as well as to propose a set of criteria to select input channels for affect recognition. The results are revealed via a se… Show more

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Cited by 18 publications
(13 citation statements)
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“…We are aware of the fact that the presented study has some drawbacks. The experiments are not reported in detail, as two of them were previously reported (Landowska & Miler, 2016;Landowska, Brodny, & Wróbel, 2017), although in different context. This paper summarizes the lessons learned while applying automatic emotion recognition to monitoring e-learning processes, rather than reporting detailed data.…”
Section: Summary Of Lessons Learned and Discussionmentioning
confidence: 99%
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“…We are aware of the fact that the presented study has some drawbacks. The experiments are not reported in detail, as two of them were previously reported (Landowska & Miler, 2016;Landowska, Brodny, & Wróbel, 2017), although in different context. This paper summarizes the lessons learned while applying automatic emotion recognition to monitoring e-learning processes, rather than reporting detailed data.…”
Section: Summary Of Lessons Learned and Discussionmentioning
confidence: 99%
“…• All emotion recognition techniques are based on observable symptoms of affective states. The symptoms (e.g., facial expressions) might have a major drawback -they could be to some extent controlled by humans and therefore the recognition results might be intentionally or unintentionally falsified (Landowska & Miler, 2016, pp. 1631-1640).…”
Section: Agnieszka Landowskamentioning
confidence: 99%
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“…The procedure was performed and analyzed using the Affective-Behavioral-Cognitive (ABC) approach, that combines participant perception (cognitive component retrieved by self-report) with observational scores (behavioral component) and emotion analysis techniques (affective component). The study was a part of an experiment that aimed at evaluation of applicability of automatic emotion recognition in the context of usability testing [20]. It was performed at the Emotion Monitor stand, which is a multi-modal setting designed for human-computer interaction observation [21].…”
Section: A Ux Study Designmentioning
confidence: 99%