“…Also common are reflections on the changing institutional role of libraries resulting from digitalization (Joint, 2008, Ashcroft 2011, Goulding 2012, their growing importance as 'content aggregators, access managers, and educators in digital literacy' (Norman, 2012, 25), the role of libraries in government surveillance and big data generation (Vaidhyanathan & Bulock, 2014;Gangadharan 2016), and their evolution into social gathering places that provide access to the digital world (Black & Pepper, 2012;Nicholson & Petrović, 2018). Also worth noting is that public libraries are, for some, the only point of access to the Internet (Cohron, 2015) and to education about technology use (Kinney, 2010;Cranco, 2016;Wyatt, Mcquire & Butt, 2018). Finally, research on the unintended consequences of the growing reliance on volunteers in public libraries is important here as well (Casselden & Dawson, 2019) as such volunteers are typically less well equipped to support the digitalization effort.…”