2019
DOI: 10.1007/s10726-019-09614-9
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Knowledge Acquisition Using Group Support Systems

Abstract: This paper reports on a project in which a group support system (GSS) equipped with a causal mapping facility was used to acquire knowledge from experts in seven European cities in order to understand the systemicity of risks which cities may face. The practical constraints demanded that participants' experience and wisdom about the city risk environment was collected in a short period of time: three 1-day workshops. The acquisition of knowledge posed a number of important epistemological challenges which are … Show more

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Cited by 18 publications
(14 citation statements)
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References 64 publications
(78 reference statements)
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“…These critical aspects will be clustered, first within groups and then across groups, and used in a later stage as a starting point to formulate design principles. To promote consensus, the interviews were organized as group decision rooms where the discussion was supported by a digital group support system (Fjermestad and Hiltz, 2000;Pyrko et al, 2019). This support system offers participants the possibility to answer questions individually and digitally through a device followed by a group discussion about how to cluster all given answers.…”
Section: Analysis and Exploration: Expert Interviewsmentioning
confidence: 99%
“…These critical aspects will be clustered, first within groups and then across groups, and used in a later stage as a starting point to formulate design principles. To promote consensus, the interviews were organized as group decision rooms where the discussion was supported by a digital group support system (Fjermestad and Hiltz, 2000;Pyrko et al, 2019). This support system offers participants the possibility to answer questions individually and digitally through a device followed by a group discussion about how to cluster all given answers.…”
Section: Analysis and Exploration: Expert Interviewsmentioning
confidence: 99%
“…Later, there may be a return to facilitated modeling to share what has been learnt and evaluate possible strategies, providing guidance to the decisionmakers. Some or all of the workshops might be conducted as face-to-face events or remotely (Coakes et al, 2002;French et al, 2009;Nunamaker et al, 2014;Pyrko et al, 2019).…”
Section: Interpreting and Implementingmentioning
confidence: 99%
“…Also there are many cases in which the clarity brought by framing the issues well has obviated the need for formal quantitative analysis. These techniques are useful in all of the Cynefin Spaces, though they come to the fore in the Complex and Chaotic Spaces In which sense really needs to be made (Rosenhead and Mingers, 2001;Checkland, 2013;Steed et al, 2013;Bendoly and Clark, 2016;Pyrko et al, 2019;French, 2021) (See Table 3h for further details).…”
Section: Soft Elicitationmentioning
confidence: 99%
“…Recently, Pyrko et al (2019) investigated the use of the group support system (GSS) for knowledge acquisition. With respect to the five challenges reported by the authors, GSS proved to be an important tool for knowledge acquisition.…”
Section: Using Knowledge Acquisition Toolsmentioning
confidence: 99%