DOI: 10.24251/hicss.2017.563
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Abstract: AbstractThis paper presents a methodology for assessing and improving the quality of information provided by corporate wikis. Regarding the assessment, we present two KPIs for measuring relative demand and relative usefulness of wiki articles, including corresponding processes and data model. In regard to improving quality, we use the KPIs to classify the articles. For this classification, we introduce four categories and discuss possible actions for reducing information overload and increasing the visibility…

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