Karakteristik Penumpang Kereta Api Komuter Sulam (Hal. 1-9)

Abstract

ABSTRAKKereta api komuter Sulam merupakan salah satu transportasi umum massal alternatif yang dapat melayani pergerakan pekerja komuter dari Kabupaten Lamongan ke Kota Surabaya. PT. KAI DAOP 8 selaku pengelola harus mampu memberikan pelayanan yang maksimal bagi pengguna kereta api komuter Sulam, sehingga jumlah penumpang dapat meningkat seiring dengan peningkatan pelayanan. Penelitian ini bertujuan untuk mengetahui karakteristik penumpang kereta api komuter Sulam, sehingga dapat dijadikan dasar identifikasi awal. Metode survei wawancara dilakukan kepada 300 reseponden yang dilakukan pada hari kerja pada jam sibuk pagi dan sore hari. Hasil penelitian berdasarkan survei wawancara didapat 55% penumpang adalah perempuan, dengan maksud perjalanan bekerja sebesar 53% dan 40% berusia 21 30 tahun. Sebanyak 51% responden menggunakan kereta api komuter lebih dari 3 kali dalam satu minggu, responden menggunakan kereta api komuter untuk berangkat dan pulang kerja setiap harinya. Besarnya penghasilan 32% responden adalah Rp2.000.000,00 Rp3.000.000,00. Sebanyak 40% penumpang beralasan menggunakan kereta api komuter Sulam karena biaya yang lebih murah dibanding sarana transportasi lain dengan tujuan yang sama ke Kota Surabaya.Kata kunci: kereta api komuter Sulam, karakteristik penumpang, layanan. ABSTRACTThe Sulam commuter train is one of the alternative mass public transportation that can serve the movement of commuter workers from Lamongan Regency to Surabaya City. PT. KAI DAOP 8 as the manager must be able to provide maximum service for users of the Sulam commuter train, so that the number of passengers can increase along with the increase in service. This study aims to determine the characteristics of passenger commuter train, so that it can be used as the basis for initial identification. The interview survey method was conducted for 300 prescribers who were carried out on weekdays in the morning and evening rush hours. The results of the study based on interview surveys found 55% of passengers were women, with the intention of working trips of 53% and 40% aged 21 30 years. Amounting to 51% of respondents use commuter trains more than 3 times a week, respondents use commuter trains to leave and go home from work every day. The amount of income 32% of respondents is Rp2,000,000,00 Rp3,000,000,00. Amounting to 40% of passengers have reason to use the Sulam commuter train because the cost is cheaper than other transportation facilities with the same destination to Surabaya City.Keywords: sulam commuter train, passenger characteristic, service.