Job crafting and innovative behavior among hospitality workers: The moderation effect of work engagement

Abstract

The COVID-19 pandemic impacted a decline in hotel occupancy rates in the hospitality sector worldwide, including in Indonesia. Therefore, hotel management and workers need innovation to attract customers by crafting their jobs and developing original and creative ideas. Moreover, employees’ work engagement will also support the emergence of innovative behavior. This study aimed to explore whether work engagement moderates the relationship between job crafting and innovative work behavior among hotel employees. This research was conducted at one of the four-star hotels in Medan, with 109 employees chosen with a total sampling technique to participate in this study. The innovative behavior scale, the job crafting scale, and the work engagement scale were used to collect the data, which were then processed using the moderated regression analysis method with Process Macro Software. The results show job crafting has a significant positive effect on innovative behavior, and work engagement moderates the effect of job crafting on innovative behavior. Increasing innovative behavior can be achieved by increasing job crafting and work engagement in the organization. The implication of this study may assist the hotel management in assessing its employees and then implementing training on job crafting and work engagement to improve innovative behavior.

Innovative Work Behavior: The Role of Job Crafting and Job Autonomy Mediated by Work Engagement

“…However, it is not in line with the proactive attitude of the employees who have a value that is below average (0.794), so even if employees learn new things but do not apply them through a proactive attitude, they will not have innovative work behavior. The results of this study truly show differences in results with the previous studies which state that job crafting has a positive effect on innovative work behavior (Afsar et al, 2019;Kaur & Rahmadani, 2023;Pradana & Suhariadi, 2020).…”

“…Previous studies have described several factors that influence innovative work behavior, including 1) The study by Afsar et al (2019) and Kaur and Rahmadani (2023) regarding employee behavior in the hospitality sector, stating that job crafting affects innovative work behavior positively and significantly;…”

A Conceptual Framework for the Individual Factors Fostering the Innovative Work Behaviour of STEM Teachers

“…While Li et al (2024) found that facilitating conditions, self-efficacy, and job engagement have significant direct effects on elementary mathematics teachers' IWB. Findings by Kaur and Rahmadani (2023) also confirm that job engagement directly affects IWB. Additionally, job engagement mediates the relationship between job crafting and innovative work behavior (Bhattarai & Budhathoki, 2023).…”

“…This aligns with the findings of studies by Anzarwati (2021), Bawuro et al (2019), andArasli &Alphun (2019), collectively establishing that IWB is significantly and positively influenced by intrinsic motivation. However, intrinsic motivation also plays an intermediate role between leadership and innovative work behavior, as it boosts the creativity of employees (Kaur & Rahmadani, 2023).…”