IT Service Management: A Case Study in Casa das Balas Ltda.

Ximenes, Assuero Fonseca; Leite, Lucas Sampaio; Vale, Glaydson Martins Do

doi:10.5748/9788599693100-11contecsi/rf-552

Proceedings of the 11th CONTECSI International Conference on Information Systems and Technology Management 2014

DOI: 10.5748/9788599693100-11contecsi/rf-552

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IT Service Management: A Case Study in Casa das Balas Ltda.

Assuero Fonseca Ximenes

Lucas Sampaio Leite²,

Glaydson Martins Do Vale³

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IT Service Management: A Case Study in Casa das Balas Ltda.

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