DOI: 10.1108/mbe-07-2020-0100
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Ronny Alexander Zayas-Mateo, Ángel Rafael Martínez-Lorente

Abstract: Purpose ISO 9001 is applied by hundreds of thousands of companies throughout the world. For this reason, its effect on company results has been extensively studied. However, the results of those studies are inconclusive and sometimes contradictory. More in-depth research, with a new approach, is therefore necessary. The purpose of this paper is to analyse whether ISO 9001-certified companies suffered the effects of the financial and economic crisis of 2007–2008 to a lesser degree than non-certified ones. De…

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