Proceedings of the Third Symposium on Information Interaction in Context 2010
DOI: 10.1145/1840784.1840835
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Is there a universal instrument for measuring interactive information retrieval?

Abstract: This paper examines the validity of the User Engagement Scale (UES). Originally developed and tested in e-shopping, the scale was administered to users of a multimedia webcast system in an experimental setting. Factor analysis examined the structure and loadings of 31 items. As in previous research, a six-factor solution was found. However, the number of items was reduced and one of the original sub-scales (Felt Involvement) was eliminated. These results are examined contextually by comparing the current study… Show more

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Cited by 21 publications
(6 citation statements)
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“…At post-training, in addition to the outcome measures mentioned in 2.3.1, user engagement was assessed as an indicator of task engagement and motivation. For this purpose, we relied on the 12-item User Engagement Scale ( O'Brien and Toms, 2010 ), referred to as the Short Form UES (UES-SF; O’Brien et al, 2018 ). Items (e.g., “My experience was rewarding”) were rated on a scale ranging from 1 (“Strongly disagree”) to 5 (“Strongly agree”).…”
Section: Methodsmentioning
confidence: 99%
“…At post-training, in addition to the outcome measures mentioned in 2.3.1, user engagement was assessed as an indicator of task engagement and motivation. For this purpose, we relied on the 12-item User Engagement Scale ( O'Brien and Toms, 2010 ), referred to as the Short Form UES (UES-SF; O’Brien et al, 2018 ). Items (e.g., “My experience was rewarding”) were rated on a scale ranging from 1 (“Strongly disagree”) to 5 (“Strongly agree”).…”
Section: Methodsmentioning
confidence: 99%
“…Indeed, within the last few years, the use of online and remote experimentation has grown, new methods have been pioneered and proposed (especially by researchers at search engine companies; see Dumais et al, 2011;Kelly, Dumais, & Pedersen, 2009;Kohavi et al, 2009), and new measures are being developed (c.f. O'Brien & Toms, 2010).…”
Section: Study Limitationsmentioning
confidence: 99%
“…Social search tools can be evaluated via two main criteria: effectiveness (and hence user satisfaction) and elicited engagement [15][16][17][18]. Often, shorter time to completion (i.e.…”
Section: Search Tool Evaluationmentioning
confidence: 99%