Is It My Fault or Yours?

Abstract

Throughout life, individuals have sought ways to be successful and have endeavored to avoid failure. There may be times and situations when individuals face failure, although they strive for success. Today's era of change is forcing organizations to a continuous structure, system, and process to renewal. Although this inevitable change and development process is perceived as necessary by some organizations, only some of them are willing and determined in terms of vision-mission-strategy-action for this change. In this context, this study aims to reveal the sabotage areas of the accommodation, travel, and food and beverage enterprises within the tourism sector as well as the personnel within these enterprises and the effects on customers and organizations.