Investigating user switching intention for mobile instant messaging application: Taking WeChat as an example

Abstract

First, we appreciate the helpful comments and suggestions by the anonymous reviewers. We also would like to thank all the comments and suggestions when we presented the conceptual part of this study as a poster in PACIS 2014.

Understanding users' intention to switch personal cloud storage services: Evidence from the Chinese market

“…Therefore, it usually involves a partial replacement that the users use both services but rely more on the substitute. In line with previous studies (Peng, Zhao, & Zhu, 2016), we do not strictly define that a switching behavior should involve a complete abandon of incumbent service.…”

“…In both human migration (Curran & Saguy, 2013) and IT switching studies (Lai & Wang, 2015;Peng et al 2016;Zhou, 2016), trust shows significant impact on users' decision process. This construct has been divided into three types: institution-based trust, knowledge-based trust, and transfer trust.…”

“…We choose this framework due to two reasons. First, users' decisions to switch online services are usually made based on a period of usage of the incumbent services, which is similar to human migration (Bhattacherjee & Park, 2014;Peng et al 2016). Second, previous studies have validated the use of real-world migration model to explain and predict switching decisions in various IT contexts, such as social network services (Chang et al 2014), online gaming (Hou et al 2011) and e-health systems (Lai & Wang, 2015), etc.…”

“…Many researchers extend their theoretical foundations on the basis of the PPM framework (Hou, Chern, Chen, & Chen, 2011), while others build their own models according to their application contexts (Peng et al, 2016). Some constructs, which are extracted from technology acceptance models (TAM) (e.g., perceived usefulness and perceived ease of use), expectationdisconfirmation model (ECM) (e.g.…”

Distinctive Characteristics of Mobile Advertising in Measuring Consumers' Attitude: An Empirical Study

“…It has been highlighted by different scholars that there is a missing link between mobile advertising related factor and consumer related outcomes (Peng, Zhao, & Zhu, 2016;Venkatesh & Bala, 2008;Shin, 2015). Prominent researches (Lamberton & Stephen, 2016;Varnali & Toker, 2010) indicated that there is a need to study the mediated effect of mobile advertising related factor on consumer attitude through emotional value.…”