Investigating User Resistance to Information Systems Implementation: A Status Quo Bias Perspective

Kim, Hee-Woong; Kankanhalli, Atreyi

doi:10.2307/20650309

Cited by 767 publications

(847 citation statements)

References 44 publications

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“…Nonetheless, several IS researchers started to investigate this behavior ( [36]; [54]) and tried to motivate for further research endeavor. A recent publication within MISQ identified perceived values, switching costs or support as factors which can tip the balance and lead to non-adoption [45]. Such factors differ depending on the underlying context, so that other authors identified loss of status or power, uncertainty [40], pressure, exchange [29] or perceived threat ( [7]; [9]) as significant influence factors which increase the probability to reject technologies.…”

Section: It Adoption and Non-adoption In Householdsmentioning

confidence: 99%

“…If people had no contact with ICT like computers or social network sites, such a technology or application can change one"s life in dramatically way. Because of this, especially the elderly people try to maintain their status quo [45] and burke new innovations. In this context, the extent of an inherit attitude towards changing the status quo has to be regarded as well ([8]; [7]; [49]; [59]).…”

Section: Digital Dividementioning

confidence: 99%

See 1 more Smart Citation

Technology Adoption by Elderly People – An Empirical Analysis of Adopters and Non-Adopters of Social Networking Sites

Maier

Laumer

Eckhardt

2011

Theory-Guided Modeling and Empiricism in Information Systems Research

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This research paper analyzes the impact of attitudinal, control and normative beliefs on the intention to use social network sites (SNS) by people older than 50. Using the Model of Adoption of Technology in Households (MATH) and the data of 115 social network site adopters and 53 non-adopters it can be shown that the intention of adopters and non-adopters has been influenced by different reasons. Perceived Ease of Use and Normative Beliefs have only a significant impact for adopters. Moreover, this research paper unfolds Fear of Technology as a strong influence factor for non-adopters in regard not to use SNS in their daily routine. The paper concludes with a discussion of an age-sensitive design of SNS in order to address the digital divide.

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Section: It Adoption and Non-adoption In Householdsmentioning

confidence: 99%

Section: Digital Dividementioning

confidence: 99%

Technology Adoption by Elderly People – An Empirical Analysis of Adopters and Non-Adopters of Social Networking Sites

Maier

Laumer

Eckhardt

2011

Theory-Guided Modeling and Empiricism in Information Systems Research

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“…Whatever the theory is, we can analyze the subjects who resist, the behavior of employee resistance, the purpose of resistance, the causing effects of resistance [1]. When an employee is aware of the system causing their own interests reducing, or when the benefit is inferior to the moment that before the information systems implementation, or when employees perceive that the income is not equal to endeavour, or when they feel the implementation of system is a problem for them, they will resist the information system implementation.…”

Section: The Resistance Behavior Of Employeesmentioning

confidence: 99%

“…Scholars did research trying to make sense of the problems during different processes of information systems implementation. In all factors that cause the system failing, the resistance to information system is one of the most important reasons [1]. In this article, we focus on user resistance after information system implementation, analyses the reasons causing the resistance and propose appropriate human resource management solutions.…”

Section: Introductionmentioning

confidence: 99%

The Reason and Coping Measures of Employees’ Resistance to Information System

Xiao¹

2017

JHRSS

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The management of employee resistance is an important aspect of information system implementation, the resistance of employees relates to successfully implement systems or not. In our research, we first defined information system resistance, and analyzed the reasons of systems resistance from systems, organizations, as well as personal perspectives. Based on this, we then propose the appropriate human resources management proposals, eventually matching the various elements in human resources management, improving the success possibility of system implementation.

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“…Theories that explore user resistance at different phases of IT implementation have witnessed development over the past decade (Lapointe and Rivard, 2005;Ferneley and Sobreperez, 2006;Bhattacherjee and Hikmet, 2007;Kim and Kankanhalli, 2009;Meissonier and Houzé, 2010;Klaus and Blanton, 2010;Van Offenbeek et al, 2013). Behavior is the key dimension of resistance (Lapointe and Rivard, 2005).…”

mentioning

confidence: 99%

Hidden facets of IT projects are revealed only after deployment

Saba

Harfouche

2018

ITP

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Antoine Harfouche UFR SEGMI, Universite Paris-Nanterre, Nanterre, France Abstract Purpose -The purpose of this paper is to focus on an information technology (IT) deployment project in the specific field of agricultural cooperatives. It also aims to underline the importance of the IT implementation phase, but also the pre-implementation phase. Design/methodology/approach -A four-year canonical action research project was conducted within a network of more than 300 agricultural cooperatives. Research was carried out both during the IT implementation and after deployment. Key information was gathered through unstructured and unofficial interviews, observations, field notes, meetings, focus groups, and documentary analysis. Findings -Despite user resistance behavior, the findings show that information systems (IS) implementation may lead to unexpected results that extend beyond the tool's initial objectives. Indeed, four hidden facets of the tool were revealed: inductor, symbol, pretext, and reference. Research limitations/implications -Although the research is limited to one single-case study, it puts the emphasis on in-depth research, vs cross-sectional data collection, to analyze the relationship between IT implementation initiatives and organizational intelligence. Furthermore, the authors argue that while IS literature has separately developed related theories (actor-network theory, competitive intelligence), the authors conceptualize a whole theoretic system interrelating the two above-stated theories. Practical implications -The implication for IS practitioners is that, by focusing only on experiences that have occurred during IT implementation, one may disregard critical information, behaviors and knowledge from unforeseen effects that have occurred after implementation. In future IT projects, IS managers therefore need to capitalize on post-implementation knowledge, through sociology of translation and competitive intelligence, in order to anticipate potential diversions from the initial objectives. Finally, while most IT implementation methods tend naturally to manage resistance maximize users' satisfaction a...

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Investigating User Resistance to Information Systems Implementation: A Status Quo Bias Perspective

Cited by 767 publications

References 44 publications

Technology Adoption by Elderly People – An Empirical Analysis of Adopters and Non-Adopters of Social Networking Sites

Technology Adoption by Elderly People – An Empirical Analysis of Adopters and Non-Adopters of Social Networking Sites

The Reason and Coping Measures of Employees’ Resistance to Information System

Hidden facets of IT projects are revealed only after deployment

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