Investigating the Impact of System and Service Qualities on Customer Loyalty in Acceptance of E-Marketplace

Prasetya, FX Hendra; Harnadi, Bernardinus; Widiantoro, Albertus Dwiyoga; Hidayanto, Achmad Nizar; Nugroho, Agus Cahyo

doi:10.1109/icic50835.2020.9288597

Cited by 2 publications

(10 citation statements)

References 29 publications

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“…Adapted from [12], Satisfaction was defined as "the end user's affective attitude towards a MOOCs application. Several studies showed the significantly effect of Confirmation on Satisfaction [2], [3], [4], [5], [6], [7]). Khaled [2] and Day [4] conducted research on user acceptance of MOOCs, Prasetya [3], Prasetya [5], and Widiantoro [7] examine the adoption of eLearning systems on young people, and Prasetya [6] studied on consumer acceptance on e-marketplace.…”

Section: Confirmation On Satisfaction and Perceived Usefulnessmentioning

confidence: 99%

“…Furthermore, other studies on MOOCs and e-learning adoption stated that confirmation has direct effect on PU ([2], [6], [7]) and Continue Intention [3].…”

Section: Confirmation On Satisfaction and Perceived Usefulnessmentioning

confidence: 99%

“…Therefore, we proposed: H6: confirmation has positive effect on satisfaction H7: confirmation has positive effect on perceived usefulness Perceived Usefulness -> Continue Intention Adapted from Harnadi [13], Perceived usefulness (PU) is the extent to which student believes that using MOOCs systems will help them to achieve their gains. PU has significantly direct effect on continue intention to use MOOC's systems ( [2], [5], [6], [13], [14], [15], [16], [17]). Hence, we propose: H8: perceived usefulness has positive effect on continue intention to use MOOC's systems.…”

Section: Confirmation On Satisfaction and Perceived Usefulnessmentioning

confidence: 99%

“…Satisfaction is important variable on adoption technology studies. Adapted from Prasetya [6], Satisfaction was defined as a positive emotional state resulting from the assessment of the use of MOOCs, and continuance intention to use the MOOCs systems. Several studies stated that satisfaction has positive effect on Continue Intention ([2], [3], [6], [14], [15], [17], [18], [19]).…”

Section: Satisfaction -> Continue Intentionmentioning

confidence: 99%

“…ECM is a suitable model that predicts key factors of Information System (IS) success. In particular, ECM proposes two main drivers of "confirmation" performance and perceived usefulness, which together are related to customer satisfaction and, in turn, the sustained intention to use IS [2], [3], [4], [5], [6], [7]. There are few MOOC adoption studies employing task technology fit [8], [9] and openness [2].…”

Section: Introductionmentioning

confidence: 99%

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Examining User Acceptance of MOOCs: The Role of Openness, Task Technology Fit, and Self-Efficacy

Harnadi

Prasetya

Widiantoro

2022

2022 Seventh International Conference on Informatics and Computing (ICIC)

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This study has purpose to understand the main psychological processes in technology acceptance of massive open online courses (MOOCs). We proposed extending expectation confirmation model (ECM) model with openness, task technology fit, and self-efficacy. A sample of 210 high school and university students participated as respondents in this study. After the sample data passed the validity and reliability checking, the research hypotheses were examined with correlation analysis to prove the relationship among variables and causal effect analysis using structural equation analysis (SEM) to prove the causal effect among the variables. The results revealed that: openness and task technology fit have significantly direct effect on perceived usefulness and then on continue intention to use MOOCs; self-efficacy and task technology fit have significantly direct effect on satisfaction and then on continue intention; and the last, task technology fit has significantly direct effect on confirmation and then on perceived usefulness and satisfaction. This significantly factors of the study can contribute to people who interest on the development of MOOCs leaning model through keeping the factors to gain continue intention to use MOOCs.

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Section: Confirmation On Satisfaction and Perceived Usefulnessmentioning

confidence: 99%

“…Furthermore, other studies on MOOCs and e-learning adoption stated that confirmation has direct effect on PU ([2], [6], [7]) and Continue Intention [3].…”

Section: Confirmation On Satisfaction and Perceived Usefulnessmentioning

confidence: 99%

Section: Confirmation On Satisfaction and Perceived Usefulnessmentioning

confidence: 99%

Section: Satisfaction -> Continue Intentionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Examining User Acceptance of MOOCs: The Role of Openness, Task Technology Fit, and Self-Efficacy

Harnadi

Prasetya

Widiantoro

2022

2022 Seventh International Conference on Informatics and Computing (ICIC)

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Extending ECM with Quality Factors to Investigate Continuance Intention to Use E-learning

Prasetya

Harnadi

Widiantoro

et al. 2021

2021 Sixth International Conference on Informatics and Computing (ICIC)

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This paper has purpose to investigate the impact of quality factors on satisfaction and continuing intention in using e-learning system. The study employs expectationconfirmation model (ECM) to express the effect of Information Quality, System Quality, Service Quality on Confirmation and Satisfaction and adds Perceived Usefulness and Self efficacy to reveal their effect on Satisfaction. The proposed model was tested using 325 respondents. They are young people that live in digital native culture. The analysis of data was carried out in two stages, the first stage is validity and reliability checking to perform correlation analysis of variables when pass the checking. The second stage, the causal effects of variables are examined using Structural Equation Modelling (SEM) using Partial Least Square (PLS). The findings of the study reveal quality factors as the determining factors for the confirmation of the satisfying and using e-learning continually. The confirmation also was determined by the perceived usefulness of the system and the self-efficacy in using the system. The findings disclose the quality of e-learning system is prominent factor on continuance intention to use the system.

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Investigating the Impact of System and Service Qualities on Customer Loyalty in Acceptance of E-Marketplace

Abstract: The effect of the perceived mobility and the provider reputation towards the usage continuance of the personal cloud storage

Cited by 2 publications

References 29 publications

Examining User Acceptance of MOOCs: The Role of Openness, Task Technology Fit, and Self-Efficacy

Examining User Acceptance of MOOCs: The Role of Openness, Task Technology Fit, and Self-Efficacy

Extending ECM with Quality Factors to Investigate Continuance Intention to Use E-learning

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