Investigating the drivers of cybersecurity enhancement in public organizations: The case of Jordan

Abstract

Electronic government systems are broadly recognized in the modern era as useful and valid means of delivering e-services. As the importance and prevalence of egovernment services have grown, increasing attention has necessarily been placed on the cybersecurity of electronic programs. Multiple drivers have been identified as contributing to the enhancement of cybersecurity, however, there is limited empirical research confirming these drivers. The main aims of this study are to investigate the drivers of e-government cybersecurity enhancement and determine the impact of cybersecurity on the effectiveness of e-government systems. The study constructs were extracted from the human-organization-technology (HOT) theory and institutional theory. A total of 500 questionnaires were randomly distributed to information technology department staff members and e-government officials in Jordanian ministries. The resulting data were analyzed using a structural equation modeling approach. The findings indicate that technical measures, the role of senior management, coercive pressures, and memetic pressures are important drivers for enhanced cybersecurity levels in governmental organizations. The results also show that enhancing cybersecurity levels in organizations promote the effectiveness of e-government services. These conclusions offer researchers and practitioners insight as to the drivers of an enhanced cybersecurity and the importance of cybersecurity in e-government as a whole.

The contribution of digital business strategy in enhancing collaborative innovation capability: The moderating role of organizational culture—A case study of six pharmaceutical companies in Jordan

“…Ho et al (2022) also stated that the process of technological transformation would require organizations to develop dynamic capabilities in order to align business and technical strategies and technological procedures. Al‐ma'aitah (2022) revealed that an organization's capabilities have a considerable effect on the institution's value creation. Digitizing a company's solutions can change the contribution it makes to customers by attempting to incorporate different products and services into solutions, improving products and services by adding knowledge and skills for handling consumer issues, and providing value over the lifespan of the products and services (Ross et al, 2017).…”

“…These deliver the strategic approach, resource assignment, and organizational culture critical to promoting a collaborative climate where innovation can flourish (Tortora et al, 2021). Al‐ma'aitah (2022) highlighted the crucial role of senior management as a vital driver in enhanced novel technological adoption, while also considering cybersecurity issues. According to Holopainen et al (2023), the managerial capabilities linked to DBS can effect digital transformation and improve collaboration capabilities by changing the organizational culture.…”

Investigating the multifaceted dynamics of cybersecurity practices and their impact on the quality of e-government services: evidence from the KSA

“…Governments worldwide are digitizing their operations, offering citizens a virtual portal to access various government functions (Arayankalam et al , 2021). Saudi Arabia, a prominent player in this digital revolution, has been dedicated to achieving high levels of electronic progress in e-government services (Al‐ma'aitah, 2022). The country has developed a sophisticated tapestry of electronic services and infrastructure to simplify and expedite interactions between the government and its citizens (Al‐ma'aitah, 2022).…”

“…Saudi Arabia, a prominent player in this digital revolution, has been dedicated to achieving high levels of electronic progress in e-government services (Al‐ma'aitah, 2022). The country has developed a sophisticated tapestry of electronic services and infrastructure to simplify and expedite interactions between the government and its citizens (Al‐ma'aitah, 2022). This commitment to the digital age sets a new standard for government responsiveness and innovation.…”