DOI: 10.24251/hicss.2018.318
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Abstract: The use of social media by government agencies and citizens has now become mainstream. Platforms such as Facebook, Twitter, and WeChat represent global tools that bring in the potential to transform the interaction between government agencies, businesses, and citizens. Social media is, in fact, potentially not only just another channel for the provision of information by government agencies to the citizens, but also a powerful tool for citizen participation, as well as for collaboration with citizens for socia…

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