DOI: 10.24251/hicss.2018.202
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Abstract: Economic and societal well-being depend on innovations that help people use big data more intelligently. Human-centered smart service systems for business and society can be characterized by: (1) the types of offerings to their customers and/or citizens, (2) the types of jobs or roles for people within them, and (3) the types of returns they offer investors interested in growth and development, through improved use of technology, talent, or organizational and governance forms, which create (dis)incentives that…

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