Intra-Group Conflict and Teamwork Quality: The Moderating Role of Leadership Styles

Curşeu, Petru Lucian

doi:10.3390/admsci1010003

Cited by 18 publications

(10 citation statements)

References 22 publications

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“…Additionally, the results from the present study have demonstrated that task conflict did not have a strong, positive effect on relationship management. This was because task conflict on the one hand may promote informational diversity and on the other hand may cause tension among members (Curşeu 2011;De Dreu and Weingart 2003) that produces relational conflict (Gamero et al 2008) and negative influence on organizational practice(s).…”

Section: Discussionmentioning

confidence: 99%

“…Hence, team members may have conflicting views on the adoption and implementation of quality management system. Task conflict refers to disagreements on the work to be done including the purposes of quality management, the allocation of resources, and the development and implementation of quality-related practices including the management of relationships with suppliers and other stakeholders (Curşeu 2011;Janssen et al 1999). Janis (1982) suggested that task-oriented disagreements prevent groupthink.…”

Section: Effect Of Task Conflict On Qmsmentioning

confidence: 99%

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How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective

Lee

2018

Administrative Sciences

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Service organizations use quality management systems as a part of their overall strategies to improve business processes and operations management. Nevertheless, how quality management components lead to improvement and whether task conflicts influence quality management components have not yet been identified clearly. This paper examines the mechanisms that link different quality management components to improvement and the role of task conflict in the mechanisms. Data were collected from 495 employees responsible for quality management in Macao’s service organizations. Results from structural equation modeling showed that leadership i.e., the supportive behaviors of top management towards quality management has direct, significant effects on quality management components such as process approach, engagement of people, relationship management, and evidence-based decision making while customer focus has the largest total effect on improvement. On the other hand, task conflict was weakly but significantly related to relationship management. The study provides a deeper understanding of how quality management works in service contexts.

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Section: Discussionmentioning

confidence: 99%

Section: Effect Of Task Conflict On Qmsmentioning

confidence: 99%

How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective

Lee

2018

Administrative Sciences

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“…Leadership also used as a moderator in previous studies of (Zheng et al, 2019;Hussain & Younis, 2015) between envy and counterproductive work behavior (González-Navarro et al, 2018); between intragroup conflicts and teamwork, quality (Curşeu, 2011); between strategic human resource practices and job satisfaction (Hamid & Azhar, 2015); between management control and business excellence (Doeleman et al, 2012); between follower characteristics and follower work engagement (Zhu et al, 2009). Thus, we suggest the following hypothesis: H5: Leadership moderates the relationship between [a) job stress; b) work environment; c) overall compensation benefits and pay] and employees' job satisfaction.…”

Section: The Moderation Effectsmentioning

confidence: 99%

Impacts of Job Stress and Overall Compensation Benefits on Employees’ Job Satisfaction with Moderation Effect of Leadership: An Empirical Study in the Telecommunication Industry of Cameroon

Tian¹,

Fonjong²,

Kongkuah³

et al. 2021

OJBM

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Background: Nowadays, existence of self-motivated and efficient human resource is a key issue of great importance in the telecommunication industry. Considering that human resource in an organization is significant resources, steps should be taken to find the strong and weak points in enhancing the operation of increasing efficiency in the firm. Moreover, job satisfaction has been considered one of the important factors in the provision of superior performance and high quality services at the telecommunication industry. Problem: Considering the telecommunication industry that is one of the primary industries in the poor performing sector of Cameroon. An industry is growing at high speed by adopting unfair practices. Operators are not satisfied with the current government regulations towards issuance of SIM's and the imposition of XAF 3.5 billion fine. Purpose: This study aimed to explore the impacts of job stress (JS), work environment (WE), overall compensation benefits and pay (OCS), leadership, and moderating role of leadership on employees' job satisfaction (EJS). Method: A quantitative method was employed in the sample size of 515 responses. A technique of random sampling was used to select the respondents. Data was collected through a field survey by using a closed-ended questionnaire. The analysis was done through SmartPLS 3.0. Results: The results have supported the hypothesized model. Indeed, findings proved a significant relationship between JS, WE, OCS, leadership, and EJS. Leadership significantly moderates the relationship between JS, WE, OCS, and EJS.

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“…Because leaders guide, direct and often inspire their employees or teams, followers may instinctively look to their direction when conflicts occur. As such, many leaders employ conflict handling techniques to successfully manage conflict [9].…”

Section: Literature Reviewmentioning

confidence: 99%

Influence of Industrial Relations on the Management of Industrial Dispute (A Study of Selected Private Enterprises in Delta State)

Idemobi¹

2017

JIM

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This study on "The Effects of Industrial Relations on the Management of Industrial Dispute" was to: determine the association between dispute management style and dispute resolution; ascertain the relationship between industrial dispute settlement machinery and industrial conflict resolution; find out the relationship between industrial democracy and industrial harmony; and determine the association between employee-employer relationships on curbing conflict. This study adopts the descriptive research design. The population of study consists of 465 employees of selected aluminum companies in Asaba Delta State. Structured questionnaires built on four point scale was used to obtain information from the respondents. The results show that: there is a significant association between dispute management style and industrial dispute resolution; there is significant association between dispute settlement machinery and industrial conflict resolution; that there is a significant relationship between industrial democracy and industrial harmony; and there is a significant relationship between employeeemployer relation and curbing of industrial conflict. The study therefore recommends among other things further studies to determine the role of industrial relations in preventing industrial conflicts, as the best way of solving any problem is a proactive approach.

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Intra-Group Conflict and Teamwork Quality: The Moderating Role of Leadership Styles

Cited by 18 publications

References 22 publications

How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective

How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective

Impacts of Job Stress and Overall Compensation Benefits on Employees’ Job Satisfaction with Moderation Effect of Leadership: An Empirical Study in the Telecommunication Industry of Cameroon

Influence of Industrial Relations on the Management of Industrial Dispute (A Study of Selected Private Enterprises in Delta State)

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