2022
DOI: 10.29407/e.v9i1.16454
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Internal and External Factors of Consumer Behaviour: Phenomenon in Buying Decisions at the Keboen Rodjo Restaurant, Kediri

Abstract: Rumah  makan  merupakan  bisnis  yang  menjual produk    barang  dan  jasa.  Realita  dalam  persaingan usaha rumah makan dikategorikan ketat. Tim manajemen perlu melengkapi dengan pemahaman perilaku konsumen sebagai faktor yang mempengaruhi dalam pengambilan keputusan, baik secara  internal maupun eksternal. Analisis perilaku konsumen, pada kenyataanya jarang mendapatkan perhatian dari perusahaan. Kecenderungan perusahaan terfokus pada aspek marketing mix dan   layanan konsumen.   Memahami  alasan konsumen me… Show more

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Cited by 3 publications
(3 citation statements)
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References 13 publications
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“…Purchasing decisions are influenced by various internal and external factors and behavioral theories such as the Theory of Planned Behavior (TPB). Internal factors include buyers' needs, wants, and motives, while external factors include the social environment, culture, and economic situation (Faisol et al, 2022). TPB states that a person's behavior depends on his intentions, which are influenced by attitudes, subjective norms, and behavioral control (Slamet, 2023).…”
Section: Literature Reviewmentioning
confidence: 99%
“…Purchasing decisions are influenced by various internal and external factors and behavioral theories such as the Theory of Planned Behavior (TPB). Internal factors include buyers' needs, wants, and motives, while external factors include the social environment, culture, and economic situation (Faisol et al, 2022). TPB states that a person's behavior depends on his intentions, which are influenced by attitudes, subjective norms, and behavioral control (Slamet, 2023).…”
Section: Literature Reviewmentioning
confidence: 99%
“…Pemahaman ini dikarenakan bahwa perilaku konsumen dalam menginginkan produk sebagai kebutuhan, akan mengalami perubahan sikap secara cepat, jika perusahaan tidak dengan tanggap memahami kebutuhan konsumen. Faisol et al (2022) Perubahan yang terjadi pada kebutuhan tersebut merupakan sesuatu yang tidak dapat dihindari, karena terdapat dorongan eksternal yang kuat, yang disertai dengan adanya kebutuhan internal. Dengan adanya kebutuhan dari konsumen ini, maka perilaku konsumen sangat turut andil dalam mempengaruhi minat beli konsumen dalam melakukan transaksi belanja terhadap produk.…”
Section: Gambar 1 Bagan Kerangka Pemikiranunclassified
“…One of them is by using technology [3]. Purchasing decisions are also influenced by internal factors [4], namely psychology, motivation, and feelings. SEABC According to [5], purchasing decisions are influenced by brand image.…”
Section: Introductionmentioning
confidence: 99%