“…In a similar vein, exposure to negative news has a negative effect on perceived CRM ad credibility . The majority of articles analyzing Boenigk & Schuchardt, 2015;Chang, 2012a;Chattananon, Lawley, Supparerkchaisakul, & Leelayouthayothin, 2008;Cui, Trent, Sullivan, & Matiru, 2003;Dean, 2003;Hajjat, 2003;Human & Terblanche, 2012;Hyllegard et al, 2011;Jeong et al, 2013;Kim & Lee, 2009;Larson, 2001;Nan & Heo, 2007; Runte, Basil, & Deshpande, 2009;Shabbir et al, 2010;Sheikh & Beise-Zee, 2011;Singh, 2014;Singh et al, 2009;Strahilevitz & Myers, 1998;Vaidyanathan et al, 2013 Cui et al, 2003;Hou et al, 2008;Hyllegard et al, 2011;Lafferty & Edmondson, 2009 (2) Firm/Cause Characteristics *…”