Influences of technical support and management controls on the performance of teleworking tasks

Abstract

This study looked at the influence of action and results management controls on the relationship between technical support for teleworking and task performance and goal congruence. The data was collected through a single-entity survey of 468 civil servants from a unit of Justice and analyzed using structural equations. The findings show that technical support for teleworking positively influences action and results controls, task performance, and goal congruence. It was found that action controls positively influence task performance and goal congruence, while outcome controls only directly or through mediation influence goal congruence. It appears that results controls do not affect task performance because they need to be revised to align them with the teleworking context or, alternatively, that civil servants do not need this type of control to perform well.