2009
DOI: 10.1590/s0080-62342009000600004
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Abstract: The aim of this qualitative study was to subsidize an evaluation of human resources management (HR) in nursing and to apprehend how the nursing managers and academic professors experience the use of quality indicators. Twelve academic professors, 10 managers from four teaching and assistance, public and private institutions in the city of São Paulo took part of this study. Data collection was carried out from March to July 2007, by means of semi-structured interviews, recorded and analyzed according to the the… Show more

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Cited by 22 publications
(32 citation statements)
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“…The falls index is part of the so-called nursing-sensitive indicators, which are considered representative of care structures and processes, influencing patient and work environment quality and safety (2,7,(10)(11) . The results show that the indicator was sensitive to the actions developed.…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…The falls index is part of the so-called nursing-sensitive indicators, which are considered representative of care structures and processes, influencing patient and work environment quality and safety (2,7,(10)(11) . The results show that the indicator was sensitive to the actions developed.…”
Section: Discussionmentioning
confidence: 99%
“…These programs propose adapting processes to a set of standards aimed at guaranteeing, hospital performance safety, quality and improvements (9)(10) . Falls management and events are related with safety and quality issues and are signs of care processes, especially in nursing care (2,7,(10)(11) .…”
Section: Introductionmentioning
confidence: 99%
“…Turnover is defined as the replacement rate of human resources in the organization, which is costly and has a direct impact on quality of care 19 . In this sense, staff turnover may be an even more alarming condition in the context of accreditation, since the level of demand for quality is high: Staff turnover is cited as an important indicator of quality of human resources management, especially in the context of nursing, which has the greatest number of professionals in hospitals 19,20 .…”
Section: It's Not Easy Changing Is Not Easy It's a Health Institutimentioning
confidence: 99%
“…In this sense, staff turnover may be an even more alarming condition in the context of accreditation, since the level of demand for quality is high: Staff turnover is cited as an important indicator of quality of human resources management, especially in the context of nursing, which has the greatest number of professionals in hospitals 19,20 . Therefore, an excerpt from the statement made by QM1H2 shows that the turnover issue deserves special attention from leaders because this fact, together with an increase of costs, may affect quality of care and also the maintenance of excellence levels required for accreditation.…”
Section: It's Not Easy Changing Is Not Easy It's a Health Institutimentioning
confidence: 99%
“…However, the success of the interaction between sectors of an organization depends on the group of collaborators (human resources) interconnected in favor of common objectives (Kurcgant, 2009 […”
Section: [] It Is Necessary To Strengthen the Network Through Workmentioning
confidence: 99%