Indeks Evaluasi Kepuasan Masyarakat pada Pelayanan Perizinan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Menggunakan Metode algoritma C4.5

Abstract

At service companies that are customers of the company. Customers can be given lung from a service provider company. Customer satisfaction is formed from the level of achievement and company loyalty. This research supports companies in understanding the level of community satisfaction with services provided by companies in order to improve their performance and loyalty. The method used is the method of data mining with the algorithm c4.5 to obtain results from the decision tree that contains community satisfaction through predetermined criteria. With questionnaires shared with the appraisal community then used as research data.