In Pursuit of Work Performance: Testing the Contribution of Emotional Intelligence and Burnout

Sánchez-Gómez, Martín; Bresó, Edgar

doi:10.3390/ijerph17155373

Cited by 47 publications

(31 citation statements)

References 64 publications

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“…The implementation of workplace health promotion programs is advisable, as practical interventions have demonstrated a positive return on investment [ 47 , 48 ]. Furthermore, emotional skills programs could have a significant impact on individual and work outcomes [ 49 , 50 ]. Healthcare professionals, such as psychologists, should provide programs aimed at both the acquisition of healthy life skills and psychoeducation.…”

Section: Discussionmentioning

confidence: 99%

COVID-19 Pandemic as a Traumatic Event and Its Associations with Fear and Mental Health: A Cognitive-Activation Approach

Sánchez-Gómez

Giorgi

Finstad

et al. 2021

IJERPH

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The COVID-19 global pandemic still represents a major threat with detrimental health consequences. Analyzing the psychological outcomes, COVID-19 could be interpreted as a collective traumatic event that can generate symptoms related to post-traumatic stress disorder (PTSD). Considering this, the purpose of this paper is twofold: first, to investigate the relationship between intrusive thoughts and fear related to the COVID-19 pandemic and between intrusive thoughts and mental health; second, to test the mediating role of hyperarousal and avoidance in these two relationships. In order to reach these aims, the present study investigated these relationships and tested a mediation model in two cross-sectional studies in Italy. Altogether, 627 individuals and 495 workers completed an online survey for study 1 and study 2, respectively. Mediation analyses were performed via the SPSS macro PROCESS; the significance of total, direct, and indirect effect was tested via bootstrapping. The results showed that within the PTSD framework, hyperarousal compared with avoidance mediated the relationship between intrusion and the analyzed outcomes. In conclusion, the present study provided empirical evidence for the influence of hyperarousal on individual consequences such as fear of COVID-19 and mental health. Research, as well as theoretical and practical implications, are discussed.

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Section: Discussionmentioning

confidence: 99%

COVID-19 Pandemic as a Traumatic Event and Its Associations with Fear and Mental Health: A Cognitive-Activation Approach

Sánchez-Gómez

Giorgi

Finstad

et al. 2021

IJERPH

Self Cite

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“…In the relationship between ED and mental health outcomes, the indirect effects of anger suppression and anger rumination have been reported [ 32 ], and the work environment interactions, such as emotional display rules, angry customers, and health and safety information, have also been reported [ 33 ]. Burnout, a known consequence of ED, showed a negative relationship with emotional intelligence [ 34 ]. In order to elucidate the mechanisms and mediators that might cause mental health outcomes, studies of more robust design are needed.…”

Section: Discussionmentioning

confidence: 99%

Emotional Demand and Mental Health in Korean Employees

Kwon

Kim

2021

IJERPH

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Background: Emotional demand (ED) at work is related to mental health in the general workforce, not just emotional workers. We investigated the relationships between ED and mental health outcomes, including distress, depressive symptoms (DS), experience of depression (DE), and suicidal ideation (SI) on the entire general workforce using nationally representative data. Methods: 5787 full-time employees were analyzed using cross-sectional design with the fourth Korean National Health and Nutrition Examination Survey (K-NHANES IV). Work-related psychosocial factors and mental health status were measured through face-to-face interviews. Multi-stage and stratified survey designs were considered in the analysis, and the mental health effects of ED were analyzed using multivariable logistic analysis. The Cochran–Armitage trend test was conducted to investigate increases in the relationship between the severity of ED and mental health outcomes. Results: The subjects comprised 3089 men and 2698 women. ED was reported by 36.7% of men and 39.3% of women. The estimated prevalence of distress was 27.5% in men and 34.6% in women. Adjusted odds ratios (ORs) of ED for distress were 2.62 (95% confidence interval (CI) = 2.10–3.28) for men and 2.57 (95% CI = 1.92–3.45) for women. DS was significantly related to ED (men: OR = 1.72, 95% CI = 1.18–2.50; women: OR = 1.91, 95% CI = 1.33–2.74). ED was also significant psychosocial risk factor for DE (men: OR = 1.88, 95% CI = 1.07–3.29; women: OR = 1.77, 95% CI = 1.15–2.75) and SI (men: OR = 1.64, 95% CI = 1.11–2.41; women: OR = 2.31, 95% CI = 1.63–3.28). Conclusions: ED was a risk factor for distress, DS, DE, and SI in the general workforce. Legal and social safety networks should be constructed for workers whose emotions may be hidden at work, as well as workers in emotion-related fields.

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“…Yusof, Zulkiffli, Padlee, and Yusof (2018) [31] looked at the association between organizational politics, employee satisfaction and turnover intention and reported a major correlation between organizational strategy, employee satisfaction and the plan to make a turnover. Sanchez-Gomez and Breso (2020) [32] found positive associations between emotional intelligence and success among Spanish professionals and argued that high-level emotional intelligence professionals reported the highest performance. Previous research has shown that success at work is highly influenced by emotions and feelings that are an integral part of human life in any sense [33] .…”

Section: Discussionmentioning

confidence: 99%

The influence of emotional intelligence and organizational politics on employee turnover and performance

Yaseen

2020

Front Manage Bus

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Employees are viewed as the most valuable organizational assets especially in today’s competitive environment. Accordingly, it is essential to retain skilled employees and provide a supportive environment to improve their performance especially in service companies as their employees have direct communication and interaction with customers. The purpose of this research is to examine the influence of organizational politics and emotional intelligence on two fundamental employee outcomes: turnover intention and employee performance. In addition, the current study examined the moderating impact of emotional intelligence on the relationship between organizational politics and turnover intention, and on the relationship between organizational politics and employee performance. Further, the study examined the association between employee characteristics: gender, age and work experience, and their turnover intention and performance. This study employed a quantitative research method and used administered survey questionnaire to collect data from 400 employees working in four service industries in Kuala Lumpur and Selangor states, Malaysia: banking, telecommunication, insurance and tourism. Structural equation modelling using Smart-PLS was used to analyze collected data. The research findings revealed that organizational politics and emotional intelligence had a significant impact on turnover and employee performance. However, emotional intelligence had no significant moderating impact on the relationship between organizational politics and the two employee outcomes: turnover intention and employee performance. Moreover, employees’ age was found to be significantly related to their turnover intention as employees as older employees were found to have a low turnover intention. The findings of this research provide a significant managerial implications which revolve around the need for managers to ensure a fair and effective organizational politics and retain employees with good level of emotional intelligence.

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In Pursuit of Work Performance: Testing the Contribution of Emotional Intelligence and Burnout

Cited by 47 publications

References 64 publications

COVID-19 Pandemic as a Traumatic Event and Its Associations with Fear and Mental Health: A Cognitive-Activation Approach

COVID-19 Pandemic as a Traumatic Event and Its Associations with Fear and Mental Health: A Cognitive-Activation Approach

Emotional Demand and Mental Health in Korean Employees

The influence of emotional intelligence and organizational politics on employee turnover and performance

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