Improving Quality Improvement Using Achievable Benchmarks For Physician Feedback

Abstract

Use of achievable benchmarks significantly enhances the effectiveness of physician performance feedback in the setting of a multimodal quality improvement intervention.

Benchmarking Is Associated With Improved Quality of Care in Type 2 Diabetes

“…This improvement is consistent with the results of a small randomized, controlled trial of benchmarking in diabetes primary care (12). Benchmarking to improve clinical outcomes has been tested in other areas, such as myocardial infarction, hypertension, breast cancer screening, antibiotic use, and immunization.…”

Generating and Reporting Electronic Clinical Quality Measures from Electronic Health Records: Strategies from EvidenceNOW Cooperatives

“…The solution to provide benchmark dashboards was a sensible approach for QI given that previous research has empirically shown performance improvements when primary care providers have access to such tools. 22 23 Based on our findings, we believe that access to repositories of benchmark data could be of value to promote the use of eCQMs for QI. This is provided to some degree by CMS through the Merit-based Incentive Payment System (MIPS) 24 ; however, we believe that there remains a need for additional regional and national benchmark resources.…”

Health professionals’ perceptions about their clinical performance and the influence of audit and feedback on their intentions to improve practice: a theory-based study in Dutch intensive care units

“…Many hypotheses exist about how performance comparators may trigger more reactions to the feedback, such as using achievable benchmarks instead of medians [ 21 ]. At the moment, there is conflicting evidence about this hypothesis [ 16 , 22 ], and our results demonstrate that intensive care professionals often aim for something higher regardless of which comparator is delivered.…”