Improvement Of Quality Management Level In Construction Company Using EFQM Model

Gašparík, Jozef; Gašparíková, Veronika; Ellingerová, Helena

doi:10.5592/otmcj.2014.1.5

Cited by 6 publications

(9 citation statements)

References 3 publications

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“…Steps of the methodology are illustrated in Figure 4. 7 The methodology is designed in conjunction with manual and automated self-assessment system to enable the organization to apply the EFQM model in less time and evaluate their performance level and effectiveness by more transparent way. The methodology enables to get an idea of what is necessary to do in the process of EFQM model application.…”

Section: Methodology For the Efqm Model Application In Organizationmentioning

confidence: 99%

Automated quality excellence evaluation

Gašparík

Gašparík²

2012

Gerontechnology

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Purpose We aim to enhance quality level organization by applying the EFQM (European Foundation for Quality Management) excellence model. We do this through analysis of current quality management trends, defining the EFQMmodel structure and criteria (Figure 1) and the potential to introduce these with construction companies. We also propose an electronic manual and an automated evaluation system of the criteria and subcriteria of the EFQM-model by company management and also by external auditors. Method Selected scientific methods of problem solution can be divided into two main groups: empirical and logical (scientific analysis and synthesis). The empirical method was applied to an electronic survey that aimed to determine knowledge of the EFQM-model and its practical use by companies operating in Slovakia. The logical method was utilized for the problem-solving analysis and synthesis. The method of scientific analysis was used to evaluate the current issue of the quality of the management level, EFQM-implementation in the construction sector, analysis of criteria and subcriteria of the EFQM-model, exploring the possibilities of applying the EFQMmodel in a construction company, and an examination of existing systems of assessment under the EFQM-model. The scientific synthesis method was used during EFQM-model development and implementation, including the creation of an electronic manual, and during the process of automated evaluation system of construction company management quality. Results & Discussion Our research work resulted in a methodology and an electronic manual allowing construction companies to effectively introduce and implement EFQM-model requirements in a relatively short period of time with the aim of constantly improving performance. The defined methodology suggests and explains the sequence of steps towards EFQM-model application; the electronic manual describes all of the EFQM-model subcriteria and provides concrete suggestions and solutions to meet them. The section of the manual dealing with the automated electronic system for construction companies was verified by a real company. Application of the methodology and manual enabled us in a short time to evaluate the company's quality of management and to identify opportunities for continuous quality improvement. ENABLERS (500 points) RESULTS (500 points) Leadership 100 points People 100 points Strategy and policy 100 points Partnerships and resources 100 points Processes, products and services 100 points People results 100 points Customer results 150 points Society results 100 points Key results 150 points

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Section: Methodology For the Efqm Model Application In Organizationmentioning

confidence: 99%

Automated quality excellence evaluation

Gašparík

Gašparík²

2012

Gerontechnology

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“…It is therefore important that the quality of services keeps improving. The measurement of quality is an important precursor to assessing quality improvement (Gasparik et al , 2014). The EFQM Excellence model, which comprises five enablers (Leadership, People, Strategy, Partnerships and Resources, and Processes, Products and Services) and four result factors (People Results, Customer Results, Society Results and Business Results), provides construction organisations with a tool for self-evaluation and improvement (EFQM, 2013; Calvo-Mora et al , 2017; Kafetzopoulos and Gotzamani, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Construction industry quality management is mainly based on total quality management, and different countries have established different quality management evaluation systems. The European Foundation for Quality Management (EFQM) Excellence model can be applied to any industry by any government (Gašparík, 2014). The EFQM Excellence model is a prominent quality management evaluation model.…”

Section: Introductionmentioning

confidence: 99%

Internal relationships of market-oriented EFQM enablers in the Chinese construction industry

Zhang

et al. 2020

ECAM

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PurposeService-oriented innovation economies are becoming the new trend for the construction industry. Benchmarking the quality management level of developed countries and improving quality management are also becoming necessities for promoting innovation in the economy. The purpose of this study is to analyse the internal relationships between the five enablers of the European Foundation for Quality Management (EFQM) Excellence model, based on a market-oriented strategy, to serve as a framework for managing and improving quality.Design/methodology/approachConsidering the different market environment and culture, this study refines the strategy enabler based on Zebal and Goodwin's (2011) Developing Country Market Orientation Scale, and builds a market-oriented EFQM Excellence model. Structural equation modelling (SEM) is used to analyse the results of a questionnaire survey of 683 China construction industry top enterprises to explore the internal relationships between the model's five enablers.Findings(1) “Leadership” has a positive influence on “Market-Oriented Strategy”, “People” and “Partnerships and Resources”; (2) “Market-Oriented Strategy” has positive influence on “Partnerships and Resources”; (3) “People” has a low influence on “Processes, Products and Services”; (4) “Partnerships and Resources” has a medium influence on “Processes, Products and Services” and (5) the relationships between “Market-Oriented Strategy” and “People”, “Partnerships and Resources” are not significant.Originality/valueThis study refines the strategy enabler of the original EFQM Excellence model with Zebal and Goodwin's (2011) Developing Country Market Orientation Scale. It also develops a market-oriented EFQM Excellence model that is suitable for developing countries, and it tests the implicit relationships of its five new enablers in an innovation environment where cultural differences exist.

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“…The EFQM Framework for CSR is interrelated on the EFQM Excellence Model and also gives guidelines on integration of social, environmental and economic results or influences. "The EFQM model can be described as a higher form of quality management in organizations" [17].…”

Section: Importance Of Good Leadership and Managementmentioning

confidence: 99%

European Foundation for Quality Management Excellence Model Can Encourage ISO 26000 Implementation

Gorenak¹

2015

Perspectives on Business and Management

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Interest and initiatives related to Social Responsibility, ISO and EFQM Excellence Model, have increased over last decade. Strategic management models are framework for achieving sustainable growth and sustainable competitive advantages.The purpose of this paper is to trace and define the relations between several European Foundation for Quality Management EFQM criteria and the components of ISO as well as total responsibility management and interrelations between organizations and their stakeholders. In the light of the analysis, the systemic and holistic EFQM model may be considered as a tool for the governance and implementation in the corporate strategy according to ISO recommendations. The ISO standard tries to link with the EFQM Excellence Model. This paper considers that the social responsibility perspective is a key element of the EFQM Excellence Model, which includes stakeholders and potential contribution to the sustainable development. Organizations pay from year to year more attention to continual quality improvement and implementation of EFQM Excellence Model, including social responsibility models, and their interrelations reflect the real and potential synergies like sustainable competitive advantages, sustainable cooperative advantages, and sustainable cooperative excellence in the future.

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Improvement Of Quality Management Level In Construction Company Using EFQM Model

Cited by 6 publications

References 3 publications

Automated quality excellence evaluation

Automated quality excellence evaluation

Internal relationships of market-oriented EFQM enablers in the Chinese construction industry

European Foundation for Quality Management Excellence Model Can Encourage ISO 26000 Implementation

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