Implementation of TQM: A Case Study in an Auto Company

Abstract

This case study has been carried on Total Quality Management (TQM) implementation in an auto company. The XYZ auto company is producing auto parts and components to large scale auto companies producing the various automotive vehicles. XYZ Auto Company is the best and tier one supplier to about 3 companies and their branches located in different places. This XYZ auto company is already an ISO 9000 certified company and planning to implement the TQM philosophy and best practicing the TQM tools and techniques in the company. The top management already identified a quality team comprises distinguished members from the different departments including design, marketing, HR, production, purchase, suppliers, industrial engineering and quality etc; the team is called as TQM implementation team. Expected results after TQM implementation are improved quality of supplies, improved quality of processes, improved employee satisfaction and improved customer satisfaction. In this case study, it was found that need of TQM training is very essential for the employees in the company to get in to the TQM implementation process.

Influence of Total Quality Management on Performance of Tea Processing Factories in Kericho Highlands, Kenya

“…These findings were in line with the findings of Martin & Barth (2018) who established that performances of tea factories is about lean production through elimination of unnecessary modes of transport, over stocking, ensuring equipment utilization, reduction in production delays, reduction of excessive production that leads to excess waste and ensure maximum utilization of labor. The findings to a large extent corroborate with the findings of Venkateshwarlu, Ashish and Manoj, (2011) which found out that firms can improve their performances with adoption of lean procurement practices. Tea factories in Kericho should therefore adopt lean practices in order to improve their performances.…”

“…Quality tea production through implementation of lean manufacturing practices like total quality management has enabled tea factories in India become excellent competitors (Venkateshwarlu, Ashish & Manoj, 2011). Adoption of lean and six sigma practices enables firms to reduce waste and defects respectively.…”

Total quality management in manufacturing firms: current and future trends

“…The in-depth review of studies indicated that the TQM concept has been successfully implemented both in large (Flynn et al , 1995; Ahire et al , 1996) and small and medium enterprises (SMEs) (Azam et al , 2023; Ali et al , 2022). In terms of manufacturing type, most studies focus on electrical and electronic (E&E) firms and automotive (Ahire et al , 1996; Abdi and Singh, 2022; Venkateshwarlu et al , 2011) but less focus on pharmaceutical (Albuhisi and Abdallah, 2018; Tipton, 2011), food and beverages (Psomas et al , 2014).…”