Impacts of Job Stress and Overall Compensation Benefits on Employees’ Job Satisfaction with Moderation Effect of Leadership: An Empirical Study in the Telecommunication Industry of Cameroon

Abstract

Background: Nowadays, existence of self-motivated and efficient human resource is a key issue of great importance in the telecommunication industry. Considering that human resource in an organization is significant resources, steps should be taken to find the strong and weak points in enhancing the operation of increasing efficiency in the firm. Moreover, job satisfaction has been considered one of the important factors in the provision of superior performance and high quality services at the telecommunication industry. Problem: Considering the telecommunication industry that is one of the primary industries in the poor performing sector of Cameroon. An industry is growing at high speed by adopting unfair practices. Operators are not satisfied with the current government regulations towards issuance of SIM's and the imposition of XAF 3.5 billion fine. Purpose: This study aimed to explore the impacts of job stress (JS), work environment (WE), overall compensation benefits and pay (OCS), leadership, and moderating role of leadership on employees' job satisfaction (EJS). Method: A quantitative method was employed in the sample size of 515 responses. A technique of random sampling was used to select the respondents. Data was collected through a field survey by using a closed-ended questionnaire. The analysis was done through SmartPLS 3.0. Results: The results have supported the hypothesized model. Indeed, findings proved a significant relationship between JS, WE, OCS, leadership, and EJS. Leadership significantly moderates the relationship between JS, WE, OCS, and EJS.

Remunerasi, Financial Efficacy dan Financial Well-Being

“…Remunerasi merupakan salah satu indikator untuk menjadikan pegawai puas (Tian et al, 2021). Pemberian remunerasi yang menarik dan memadai sesuai dengan preferensi, kebutuhan dan kinerja pegawai digunakan oleh organisasi untuk mempertahankan karyawan potensialnya (Peprah et al, 2017), dan remunerasi, pengembangan karir, leadership, work life balance merupakan keseluruhan indikator untuk mengukur kepuasan kerja karyawan (Stamolampros et al, 2019).…”

“…Ditunjukkan dengan hasil pada pernyataan yang membahas tentang financial wellbeing, didominasi oleh luapan rasa percaya diri dari pegawai atas kondisi ini. Sejalan dengan penelitian yang dilakukan oleh Agustiningsih et al, (2016), Bernsten & Karolina (2010), Cahyonugroho et al (2016, dan Tian et al, (2021) bahwa remunerasi memberikan dampak psikologis kepada pegawai yaitu ada perasaan nyaman, tenang atas kondisi keuangan yang dimiliki.…”

Human Resources Performance Improvement Through Motivation, Disipline, Work Environment, and Commitment in PT. Supra Matra Abadi PMKS Aek Nabara

“…(Ivanov & Usheva, 2021) "Job performance is the amount of successful role achievement". According to (Tian et al, 2021) provides an understanding of performance as something that is done and produced in the form of products or services, within a certain period and a certain size by a person or group of people through their skills, abilities, knowledge and experience.…”

“…The work environment in a company is very important to pay attention to its comfort because the work environment is very important in carrying out all activities at work because every day employees are in a work environment if employees like the work environment then in terms of working they will feel safe and comfortable so they will feel at home and fun in doing everything to work more optimally and can use time effectively, whereas if the work environment is not comfortable it will reduce its activities so that work is less effective and can reduce employee performance. Some experts define the work environment as follows: According to (Tian et al, 2021) the work environment is everything that is around employees and can affect the performance of the tasks assigned to them, for example with the presence of air conditioner (AC), adequate lighting and so on. The work environment is something that exists in the workers' environment that can influence themselves in carrying out tasks such as temperature, humidity, ventilation, lighting, noise, cleanliness of the workplace and whether or not work equipment is adequate.…”

Teacher’s Job Satisfaction and Commitment of Tombel Subdivision, Cameroon: A Comparative Analysis between Private and Public Schools

“…This lead to poor job commitment of some private teachers thereby constantly, increasing their intention to leave their job. Studies have shown that job satisfaction and commitment have a positive impact on organizational performance [5,6]. As such, the satisfaction and commitment of a teacher are considered a significant panacea for their performance [7].…”